Infrastructure Lead

3 weeks ago

London, United Kingdom CV Library Full time

Key Points

They are looking for an infrastructure lead with 8-12 years of experience in IT infrastructure management and data centre operations.

They are looking for a level 3 Resource full-time with server, network experience, based in the UK and able to travel when required to all their schools in London around M25, Huddersfield, Wales, and Scotland. Travel is expected to be just 20-30% of working time. As a senior candidate, the resource will manage the technicians in schools.

The ideal candidate will have hands-on experience with networks, routers, switches, and Cisco Meraki, along with strong troubleshooting skills. Excellent communication and coordination abilities with offshore teams are essential.

The candidate needs to be available for an in-person interview.

Job Description:

What you will be doing

Leading the infrastructure engineering team and outsourced vendors to build, run and improve our core IT infrastructure in line with the IT strategic plan.
Contributing to the core infrastructure strategy, in partnership with Group IT, encompassing architectural direction, initiative planning, technology selection, and delivery approach.
Recruiting, leading, motivating, developing, and managing the performance of a high-caliber infrastructure team with the skills and capabilities needed to deliver the required results.
Closely managing infrastructure team resource plans, balancing operations/support requirements with project delivery demands.
Overseeing and managing the regional infrastructure support (3rd line) queue ensuring all tickets are resolved/fulfilled within SLAs and all other KPIs are achieved.
Leading and coordinating infrastructure-related major incident resolution, root cause analysis, and problem management activities.
Ensuring all infrastructure services are managed and supported according to industry/vendor best practice, following defined processes and procedures, and to meet agreed availability and KPIs.
Proactively seeking and delivering technical improvements in the areas of reliability, performance, availability, security, supportability, or cost.
Implementing, managing, and continuously tuning and optimizing core infrastructure monitoring and management tools.
Overseeing and managing third-party infrastructure vendors' deliverables and performance, including regular service reviews.
Ensuring a holistic set of standard operating procedures and wikis are actively maintained and utilized for all in-house and third-party infrastructure support activities.
Ensuring effective DR and BCP plans exist to deliver the required RPOs and RTOs for core infrastructure services, including regular testing.
Working with the Group IT Infrastructure Architect to propose architectural priorities and target state architecture for all core infrastructure services.
Ensuring (in conjunction with Group Cyber Security) that all infrastructure components are managed to the appropriate level of risk with respect to security patches, software/firmware revision levels, and supplier-supported versions.
Proactively managing the transition of new or updated infrastructure services/technologies into support, including appropriate staff training and development.
Delivering infrastructure-related change management activities, ensuring the change management process is adhered to at all times and maintaining a forward schedule of change for all core infrastructure services.
Ensuring the necessary skills and experience levels are maintained within the team, relevant to the services/technologies being supported and processes being used.
Owning and overseeing the provision, management, and reporting of IT core infrastructure assets, ensuring the effective control of all assets by both internal and third-party engineering teams.
Providing periodic reporting and management information on Infrastructure delivery initiatives and operational KPIs.
Championing the adoption of ITIL best practices by the Infrastructure team and working with the Service Management team to identify and implement improvements.

Requirements

About you

Strong and up-to-date technical skills in the areas of managed networks (WAN, LAN, WiFi, VOIP), infrastructure applications and platforms (Active Directory, MS Azure), hosting, and cloud services (IaaS, PaaS, SaaS).
Recent hands-on experience as an infrastructure engineering lead/manager in a customer-centric, multi-site business with a strong reliance on high availability infrastructure.
Extensive experience of delivering and supporting enterprise-scale networks including managed WAN/LAN, corporate/public WiFi, and cloud-based voice platforms.
Extensive hands-on experience of managing Microsoft domains (Active Directory) and enterprise collaboration platforms (Office365).
Significant hands-on experience of building and operating hybrid on-premise/cloud infrastructure platforms with some previous experience of on-premise to cloud workload migrations.
Experience leading infrastructure engineering teams (in-house and outsourced) through enterprise-scale infrastructure transformation.
An excellent understanding of enterprise best practice infrastructure management, including the use of automation/orchestration, telemetry, monitoring, and logging.
Working knowledge of current and future cyber security threats and the best way to prevent these.
Strong people leadership skills, keeping a team motivated and organized whilst balancing multiple delivery priorities with operational management and support.
High levels of energy, drive, and resilience, with the flexibility to thrive in a fast-paced, dynamic environment.
Strong interpersonal skills with an inherent ability to effectively communicate with and influence others up to a senior level.
Drive and determination to continuously improve stability, security, and customer satisfaction.
Minimum ITIL V3 Foundation certified and significant experience in ITIL aligned environments.

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