Store Manager

Industry: Designer toys and collectible piecesLocation: Pop Mart Charing Cross (London) Job type: Full-time PermanentAbout POP MARTPOP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.For more information, please visit www.popmart.com and our LinkedIn Career page.What to ExpectPOP MART is a boutique-sized company with a young and multicultural team where you can expect to:Gain valuable professional experience covering the entire retail life cycleHave the opportunity to work with people from different countries and cultures in a collaborative environmentReceive structured customer service, retail operations, and product trainingBe proactively involved in the company’s growthBenefitsPOP MART offers our employees:Selected POP MART toys as appreciation gifts every monthA structured bonus/commission scheme in line with the company’s and the individual’s performanceComprehensive training and development programsRegular team social eventsPaid rest breaksThe Role and CandidateWe are searching for a Retail Store Manager to lead and oversee operations at our new Charing Cross store This is a key leadership role responsible for managing all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART's standards.This management position requires strong leadership skills, excellent communication abilities, and a passion for retail management. Your enthusiasm for designer toys will make you a competitive candidate. The position reports to and receives functional guidance from the Area Manager.ResponsibilitiesOversee all aspects of store operations, including sales, customer service, inventory management, and staff supervisionDevelop and implement strategies to achieve sales targets and improve store performanceProvide exceptional customer service and resolve any customer issues or complaintsTrain, mentor, and supervise the sales team, ensuring they adhere to company policies and proceduresClosely monitor inventory levels and coordinate with the merchandising team and management for replenishmentControl stock discrepancy by monitoring inventory levels and implementing loss prevention measuresManage visual merchandising, ensuring the store's tidiness and cleanliness are maintained at the highest levelOversee cashier point operations, including daily opening and closing proceduresConduct regular staff meetings to communicate goals, expectations, and updatesLead recruitment efforts, evaluate potential candidate's performance, and train new team membersPerform administrative tasks such as rota scheduling, payroll management, and sales reportingEnsure compliance with all company policies, procedures, and relevant regulationsBe available to work flexible hours.Required QualificationsProven experience (4+ years) in retail management, preferably in a similar industryBachelor’s degree in business administration, Retail Management, or a related field (or equivalent work experience)Fluent in professional English, with excellent verbal and written communication skillsStrong leadership skills with the ability to motivate and develop a high-performing teamProven ability to develop and implement strategies to achieve sales targets and improve store performanceExcellent organizational and problem-solving skills with a keen attention to detailProficient in administrative tasks such as rota scheduling, payroll management, and reportingTeam-oriented with the ability to foster a positive work environmentCandidates with less experience can also apply for the Assistant Store Manager positionDesirable but Not EssentialMulti-lingual language ability (Chinese Mandarin is an advantage but not essential)Experience in the toy or collectibles industryKnowledge of visual merchandising techniquesFamiliarity with retail management software and point-of-sale systems