IT Support Engineer

6 days ago

Eastbourne, United Kingdom Easy Live Auction Full time

Join a dynamic and innovative Internet-based company specializing in real-time services and web application management systems. We are seeking a highly skilled and experienced professional to take on the role of IT Support Engineer. As a key member of our technical team, you will play a crucial role in delivering exceptional IT services and driving system improvements to support our real-time bidding and web-based auction management solutions.

Responsibilities:

  • Collaborate with the Head of IT to ensure the delivery of a first-class service, supporting the company's mission and goals.
  • Apply your technical expertise across a diverse range of tasks, encompassing support, maintenance, design, development, and analysis of the entire infrastructure system, including Azure, LANs, WANs, internet, security, and wireless implementations.
  • Utilize your in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems, to make informed recommendations for system enhancements and upgrades.
  • Demonstrate a logical and methodical approach to troubleshooting, proactively identifying and resolving issues to maintain system stability and performance.
  • Contribute to the development, implementation, and enforcement of IT policies, ensuring adherence to company security standards and procedures.
  • Manage and troubleshoot Microsoft Azure Cloud services.
  • Manage and monitor Azure cloud environments, ensuring optimal performance and security
  • Deploy and configure virtual machines, storage, and networking components in Azure.
  • Implement and optimize Azure resources for scalability and efficiency.
  • Monitor and service systems continuously, managing information systems' capacity both on-premise and in the cloud.
  • Drive process automation initiatives to streamline day-to-day activities and improve overall operational efficiency.
  • Ensure all services operate within agreed business service level agreements, regularly reporting system performance to management, and addressing resource and service issues.
  • Handle escalation procedures for important and urgent issues that may impact IT service availability to internal and external customers.
  • Actively participate in the development and implementation of IT Disaster Recovery and Business Continuity Plans.
  • Maintain effective communication channels with business stakeholders, providing timely updates on service and project developments.
  • Provide out-of-hours support for critical production systems as required.

Required Skills and Qualifications:

  • Demonstrated experience in 2nd or 3rd level Infrastructure and support roles.
  • Proven ability to deliver IT systems within a dynamic and fast-moving business environment.
  • Hands-on experience with task automation, process optimization, and deployments.
  • Prior experience supporting business applications in a corporate setting.
  • Involvement in IT project participation and successful delivery.
  • Proficiency in Active Directory, DNS, DHCP, and Group Policy.
  • Strong expertise in Windows Operating Systems and Desktop hardware.
  • Expertise in Azure.
  • Familiarity with Windows Server Architecture, including clustered and highly available environments.
  • Competence in Office 365 tenant setup and administration.
  • Excellent networking capabilities, encompassing TCP/IP, DNS, routing, firewalls, and switching.
  • Familiarity with monitoring tools for proactive system management.
  • Knowledge of backup and restore methodologies, as well as Disaster Recovery best practices.
  • Familiarity with VoIP technologies.
  • Experience with SQL Server is highly desirable.
  • Azure experience required, certifications are a plus.

Join our team and be part of an organization that embraces innovation, collaboration, and continuous improvement. As an IT Support Engineer, you will play a crucial role in supporting our cutting-edge services and contributing to the growth and success of our business. We offer a stimulating work environment, competitive compensation, and opportunities for professional development and advancement. Our office is located in close proximity to a major train station, providing easy commuting options for our team members.

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