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3rd Line Application Support Specialist

3 months ago

Newcastle upon Tyne, United Kingdom Nigel Wright Recruitment Full time

About the Role


  • Provide top-notch technical support to your peers and be the go-to expert in the team
  • Work closely with both local and central Support teams ensuring we hit our project milestones and SLAs
  • Anticipate workload activities and keep everything running smoothly
  • Join the Major Incident Response Team and be ready to save the day whenever needed
  • Be the point of escalation for technical issues raised by customers frontline analysts and support colleagues
  • Provide out-of-hours on-call support and be flexible with your working hours when the situation demands it


Key Responsibilities


  • Become a mentor and guide new starters ensuring they’re equipped to tackle their roles with confidence whether during regular hours or on-call adventures.
  • Be part of an elite team ready to jump in and save the day during on-call shifts or after-hours missions
  • Play a crucial role in building new customer environments mastering the art of creating key components without breaking a sweat
  • Own specific areas like shipping queries, factory issues, or scripting and become the team's trusted expert
  • Collaborate with external partners to ensure new software versions align perfectly with our support needs
  • Step into the shoes of the Senior Agent delivering engaging weekly knowledge transfer sessions that make learning a joy for everyone


Essential Skills


  • Experience in containerisation technologies including Docker
  • Experience in Linux operating systems such as Debian and Ubuntu
  • Experienced knowledge of web servers such as IIS, Apache, and Nginx
  • Experience in Ansible
  • Experienced knowledge of querying databases such as Microsoft SQL, MariaDB, MySQL, Cassandra


Desirable Skills


  • Knowledge of SSL Certificates and virtual server platforms
  • Knowledge of deployment automation
  • Proven 3rd line support experience
  • Knowledge of scripting languages like Bash and PowerShell