Digital Practice Support Apprentice

About the role:We are seeking Digital Practice Support Apprentices to join our busy practice team. This is an excellent opportunity for individuals who are eager to learn thrive in a fast-paced environment and are keen to build a career within the sector.As the first point of contact for patients you will play a vital role in ensuring our practice delivers excellent patient care through effective communication organisation and professionalism complying with NHS and Practice confidentiality policies at all times.Responsibilities:First point of contact by triaging personal and telephone requests for appointments home visits telephone consultations and test results; signposting patients to the appropriate healthcare professional or service.Digitally scanning and uploading paper documents into the Workflow system to ensure secure and efficient document sharing.Managing and monitoring the clinical email inbox on MS Outlook to support timely communication and coordination. Taking messages and relaying information to relevant team members.Processing repeat prescription requests in line with Practice protocols and procedures.Overseeing and maintaining the practices appointment booking system EMIS to ensure smooth operation. You will become a system expert on this.Booking and processing routine blood tests and sample collections and referrals through SCI gateway.Communicating test results to patients as appropriate via systems like Medical Messenger.Handling and distributing incoming and outgoing mail accurately and efficiently.Coordinating ambulance transport bookings as required.We are looking for apprentices who are:Confident with a calm professional manner.Willing to take on instruction and feedback.Resilient and able to work under pressure.Eager to learn and develop new skills.Polite and well-presented.Able to multi-task effectively in a fast-paced environment.Good communicators with strong interpersonal skills.Salary: 14133.60 per annum.Working hours: 36 hours per week over 4 days between 8am - 5.30pm Monday to Friday.Benefits:5 weeks annual leave plus 10 public holidays.Overtime opportunities.Staff social events (e.g. Christmas party).Uniform tops provided.Future prospects:One successful apprentice will have the opportunity to remain in employment with the Practice and progress within the team upon completion of the apprenticeship.Important information:This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in help you develop all the skills you need to be successful in your job role and pass your assessments and can provide one to one support.Starting with insights into your current potential they plan your growth in a programmatic way close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.On completion as well as the valuable work experience you have gained you get a nationally recognised qualification at SCQF Level 6.If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOWPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. Key Skills Practice Management,Veterinary Experience,Enterprise Architecture,Office Manager Experience,Enterprise Software,Healthcare Management,IaaS,TOGAF,Medical office experience,Conflict Management,COBIT,Customer relationship management Employment Type : Trainee Experience: years Vacancy: 1