Senior Receptionist

1 week ago


London, United Kingdom Ascott Hospitality Management UK Ltd. Full time

We are seeking confident Senior Receptionists to become part of our Front Office Team at Citadines Barbican London. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion.

As our Senior Receptionist, you will:

  • Be responsible for the day-to-day supervision of the Front Office Team, from customer service to administration
  • Ensure that the team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
  • Take initiative in accommodating the customers needs in a resourceful manner
  • Undertake and oversee Front Office administrative tasks in accordance with Company standards, procedures and legal obligations
  • Ensure that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.

Here at Citadines, we promote an Enterprising and Winning Mindset. Previous experience is desirable; however we are looking for candidates who have the right attitude to learn, good problem solving skills and the ability to apply these to the job role.

This is your opportunity to be part of our team as a Senior Receptionist. We focus on your professional and personal development, and we o...


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