Customer Care Coordinator

2 weeks ago


Birmingham, United Kingdom Map Talent Full time

Customer Care Coordinator/HousingOur client is an Urban Regeneration Specialist who aredeveloping homes that transform once-loved cityscapes into modern, vibrant living spaces. Extensive works and upcoming in the East and West Mids they are expanding their workforce and are seeking a customer care coordinator.Specification of Customer Care Coordinator role include: * Ensure all calls received into the department are managed appropriately and issues are logged. * Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out. * Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel. * Maintain the relevant Customer Care log/monitor. * Check invoices and forward for payment. * Liaise with the Buying department to order materials as and when required. * Ensure defects are reported to sub-contractors on a regular basis. * Arrange completion of end of defect works for Housing Associations. * Liaise with Site Teams to ensure remedial works are completed within timescales. * Liaise with Sales Teams to ensure customer queries are answered. * Booking appointments for suppliers, sub-contractors, site teams to deal with latent building defects.Experience, Qualifications and Skills * Experience of working as an Administrator or Customer Care Coordinator in a fast paced environment. * Experience of working within the construction or house building sector is desirable.Qualifications and Training * GCSE Maths and English – Grade 4+ (or equivalent)Skills and Aptitude * Solid interpersonal and communication skills, with the ability to effectively communicate with a wide range of people * Ability to liaise with internal and external personnel * Solid administration skills with the ability to coordinate numerous issues during the working day * Work to deadlines in a fast paced environment * Ability to work on own initiative * Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)



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