Flights Manager

1 month ago


Norfolk, United Kingdom C&M Travel Recruitment Full time

Flights Manager

This award winning tour operator offer a range of worldwide touring holidays and are now looking for a Flights Manager to join them at an exciting time of company growth. The Flights Manager will lead a team in the next chapter of airline provision and group flights and have responsibility for modernising and streamlining existing processes. This is a pivotal role in the business and requires candidates to have experience in a management role within an airline or tour operator and with GDS expertise. The role is preferably office based in Norfolk with some flexibility for hybrid working. This is a Monday-Friday role with a salary of circa £40,000.


Flights Manager – Role & Responsibilities:

  • Lead and manage a team with responsibility for ensuring efficient flight provision for all trips, obtaining prices for group allocations via consolidators and direct with airlines.
  • Review and adapt current processes to ensure operational efficiency and fit for purpose with the introduction of the GDS.
  • Build and maintain effective commercial relationships with airline suppliers.
  • Support team in all aspects of the role to include flight changes, cancellations and emergency situations arising.
  • In collaboration with product team, research appropriate routes and air pricing solutions with airlines.
  • Oversee flight loading and daily flight monitoring.
  • Keep up to date with destination entry regulations and ensure all visas are processed efficiently and accurately.
  • Ensure service delivery standards are met and customer service delivery is always of an exceptional standard.
  • Review of current team structure and manage and develop a fights team to meet the growing needs of the business, creating a positive team environment. Providing ongoing training and coaching.


Flights Manager Skills & Experience Required:

  • Minimum 3 years’ experience in a flights or aviation department in the travel industry.
  • Experience in a leadership role, with exceptional people skills and an ability to motivate and inspire.
  • Passion for delivering excellence, with fresh new ideas and a will to make things happen
  • Proficiency with GDS platforms, ideally Amadeus.
  • Strong organisational skills and attention to detail.
  • Excellent communication and customer service skills.
  • Ability to work under pressure and meet deadlines.
  • Knowledge and understanding of scheduled airline contracts group flights.


Flights Manager - Additional information:

  • Salary circa £40,000
  • Monday-Friday 08.45 to 17.30
  • Office based, with some flexibility for hybrid working after initial induction.
  • Perkbox
  • Discounted holidays & fam trips
  • Wide variety of staff social activities


Please apply for the role of Flights Manager online or email your cv to lisa@candm.co.uk


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