Customer Service Operative HVAC/R

3 weeks ago

Alton, United Kingdom Adecco Full time

Adecco have teamed up with a forward thinking and dynamic company within engineering and manufacturing, they are looked to add to their customer service department. As a proactive customer service operative you will support all existing and new customers within the HVAC/R area plus dealing with inside sales queries.

Salary: £24,000 + COMMS

Hours: Monday to Friday 8.30am to 5.00pm

Benefits: Competitive Salary, 20 days Annual Leave, additional 3 days for Christmas + Bank Holidays, Birthday 'day' off, Group Personal Pension Plan (5% Employer 3% Employee), Group Life Assurance & Group Income Protection, Free Onsite Parking, Open Plan Office Environment, Early finish on Fridays, Office closes for Christmas and reopens in the New Year.

The main day to day responsibilities:

  • Customer Service o Respond promptly to customer inquiries via phone, email, or in-person.
  • Resolve customer issues and complaints efficiently, ensuring high levels of customer satisfaction.
  • Provide product information and recommendations to customers.
  • Build and maintain strong, long-lasting relationships with customers.
  • Sales Support
  • Assist external sales representatives with order processing, quotations, and follow-ups.
  • Prepare and send proposals, quotations, and invoices to clients.
  • Maintain and update customer records and sales databases.
  • Lead Generation
  • Identify and qualify potential sales opportunities through research and outreach.
  • Product Knowledge
  • Maintain a thorough understanding of the company's products and services to provide accurate information to customers.
  • Work closely and provide support to the Sales Order Processing team, Marketing, and external Sales Team to ensure a seamless customer experience.

This amazing company will look to recruit candidates with the following;

  • Experience within a sales or customer role, preferably within the same industry.
  • CRM, SAP and Microsoft application experience would be advantageous
  • Excellent verbal and written communication skills.
  • Ability to organise & manage multiple projects simultaneously and meet deadlines.
  • Creative problem-solving and analytic skills.

If you think your skills and experience match the above then apply today with your up to date CV or alternatively for a quick response call and speak to Simon to discuss this role in further detail.

Our client is able to interview ASAP for a quick turnaround - so don't miss out

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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