Barista

3 weeks ago

Central London, United Kingdom Laduree Full time

Ladurée Barista Job Description

Job Title: Barista
Location: Central London (Notting Hill, Mayfair, Covent Garden)
Reports to: Assistant Store Manager, Store Manager and Genera Manager

Position Summary:

We are looking for passionate baristas to join Ladurées family and share our love for great coffee. If youre motivated by teamwork, enjoy helping others, and bring a positive attitude to work, wed love to have you on board. With no two days being the same, adaptability and a commitment to maintaining high standards are essential as you deliver our specialty coffee.

The Ladurée Barista plays a key role in delivering a luxurious and exceptional coffee experience to customers visiting Ladurée. This role involves preparing and serving a range of beverages, including specialty coffees, teas, and non-alcoholic drinks, all while ensuring excellent service that reflects Ladurées high standards.

Key Responsibilities:

Beverage Preparation and Presentation

  • Prepare and serve a variety of beverages, including coffee, espresso-based drinks, teas, and other non-alcoholic drinks, according to Ladurées recipes and presentation standards.
  • Create visually appealing drinks that reflect the sophistication of the Ladurée brand.
  • Stay updated on seasonal beverages and limited-edition drinks, contributing to their promotion.
  • Adhere to hygiene and safety standards when handling food and beverages.

Customer Service Excellence

  • Provide a warm and friendly welcome to customers, ensuring a luxurious and professional experience.
  • Engage with customers, offering knowledgeable recommendations and answering questions about beverages and menu items.
  • Handle customer inquiries or complaints with professionalism and ensure a positive resolution.
  • Ensure efficient and courteous service during peak times without compromising quality.

Sales and Upselling

  • Actively promote and upsell beverages, pairing drinks with macaron, pastries or menu items to enhance the customer experience.
  • Assist the café team in meeting sales targets by encouraging customers to try new or premium drinks.
  • Process transactions accurately and efficiently, handling cash and card payments.

Coffee Area Maintenance and Stock Management

  • Maintain cleanliness and organization of the coffee area, ensuring it is always presentable and well-stocked.
  • Restock supplies, including coffee beans, milk, syrups, glassware, and garnishes, as needed throughout the day.
  • Monitor stock levels, reporting shortages or maintenance issues to management promptly.
  • Conduct regular inventory checks and participate in stock rotation to maintain product quality.

Product Knowledge and Brand Representation

  • Develop and maintain in-depth knowledge of Ladurées coffee offerings, and brand history.
  • Represent the Ladurée ethos through polished appearance, refined behaviour, and attentive customer interactions.
  • Attend team briefings and training sessions to stay informed about new menu items, service standards, and operational updates.
  • Share knowledge with customers about coffee beans, preparation techniques, and Ladurées unique offerings.

Operational Support

  • Assist with opening and closing duties, including managing the terraces, and ensure all coffee-related tasks are completed efficiently.
  • Collaborate with the café and retail teams to ensure a seamless customer experience.
  • Follow all health and safety regulations, particularly regarding food handling and equipment use.
  • Able to embrace additional duties as required.

Team Collaboration

  • Work closely with team members to foster a positive and collaborative work environment.
  • Participate in team meetings and training sessions to stay informed about new products, promotions, and procedures.

Qualifications :

  • Previous experience as a barista, preferably in a luxury or high-end restaurant, café, or hospitality setting.
  • Excellent beverage preparation skills, including in-depth knowledge of coffee, espresso drinks, and teas.
  • Exceptional interpersonal and communication skills, with a friendly and approachable demeanour.
  • Flexibility to work various shifts, including weekends, holidays, and peak periods.

Preferred Skills :

  • Passion for coffee and gourmet beverages.
  • Barista or relevant certifications are an advantage.
  • Familiarity with POS systems and basic inventory management.

Benefits :

  • Competitive hourly wage
  • Employee discounts on Ladurée products and dining.
  • Opportunities for career development and advancement within Ladurée.
  • Exposure to a prestigious, globally renowned luxury dining environment.
  • Monthly Travel Allowance
  • Employee Assistance Program (EAP)
  • Pension Plan

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