Loyalty Manager

Overview12 month FTC (potential to go perm)From 50000 Pension PMI ShareSave 6.6 weeks holiday Hybrid WorkingSouthampton Store Support OfficeWe believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores our people and our whole business with everything it takes to help our millions of customers create a home theyll love. Join us as a Loyalty Manager and youll be a big part of this.Role Purpose: This is a unique opportunity to play central role in building the future of how B&Q uses data and loyalty to grow and provide more value to millions of customers. With strategic direction and a project plan in place as Loyalty Manager you will play a critical role and will be responsible for supporting the delivery of various workstreams to build the proposition and bring it to market. Whats the jobProgramme delivery & workstream management: Support the Programme Delivery Lead with the delivery of key workstreams ensuring timely execution and proactive management of risks and dependencies. You will be responsible for leading and delivering plans for workstreams such as creative concepting commercial model offer management go-to-market planning customer migration in-market testing analytics and measurement.Customer experience and journey mapping: Act as the guardian of the Loyalty CX throughout all key customer journeys (sign-up welcome migration manage) partnering with Tech Ecomm CRM and Retail Ops to ensure Loyalty if effectively embedded across all channels and customer touchpoints. Cross-functional collaboration: Facilitate working sessions and drive alignment across a range of departments including marketing commercial e-commerce finance and retail operations. You will be responsible for ensuring all stakeholders are engaged and that new processes are co-designed and implemented effectively.Technology requirements: Partner closely with the technology team to validate business requirements. This involves ensuring that business needs translate clearly into technical requirements and that delivery plans are aligned to support a seamless build and implementation.Governance & progress reporting: Support the Programme Delivery Lead in maintaining a clear governance structure by providing regular updates on workstream progress risks and key decisions required to ensure programme visibility and progress.What we need:Minimum of 3 years experience in Loyalty program proposition strategy or loyalty operational management within a large B2C organisation (retail travel telco hospitality etc)Direct experience in building and launching a new loyalty proposition is extremely desirableStrong knowledge of loyalty best practices trends and industry standardsFamiliarity with legal and compliance considerations related to Loyalty programsExcellent communication and interpersonal skills to collaborate effectively with cross-functional teams and engage customersStrong written communication still able to write clear concise updates and summaries whether within email PowerPoint Confluence or otherStrong analytical skills with the ability to derive insights from data and make data-driven decisionsDetail-oriented with strong project management skills to handle multiple initiatives simultaneouslyCreative problem-solving skills and a proactive approach to overcoming challengesWhats in it for meAs part of a great team youll be valued for who you are.Were committed to making B&Q more diverse and representative of the communities we serve where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.We also recognise that wellness means different things to different people and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary our benefits package includes an award-winning pension scheme bonus ShareSave options 6.6 weeks holiday payroll giving an Employee Assistance Programme shopping discounts colleague wellbeing benefits and lots moreSo we can support you during the application or interview process please contact for any recruitment adjustments.Required Experience:Manager Key Skills Restaurant Experience,Customer Service,Employee Evaluation,Management Experience,Math,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Mentoring,Supervising Experience,Restaurant Management Employment Type : Full-Time Experience: years Vacancy: 1