Senior AI Deployment Specialist

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.Our AI agent Fin the most advanced customer service AI agent on the market lets businesses deliver always-on impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite which provides AI enhanced support for the more complex or high touch queries that require a human agent.Founded in 2011 and trusted by nearly 30000 global businesses Intercom is setting the new standard for customer service. Driven by our core values we push boundaries build with speed and intensity and consistently deliver incredible value to our customers.Whats the opportunityIts an exciting time in the Customer Support industry - Intercom and more specifically Fin AI Agent is transforming the way our customers do business and driving innovation to their Support Model The Professional Services team is crucial to this process and we pride ourselves on the level of partnership our customers receive. Whether purchasing Intercom for the first time expanding Intercom use to a new team or adopting new features - customers want trusted advisors to guide them through the process.As an AI Deployment Specialist at Intercom youll share ownership of our Customers success alongside other members of our Professional Services team. Your primary responsibility is helping customers implement Intercoms suite of AI tools to solve their most complex problems and ultimately drive incredible value for their business.AI Deployment Specialists have an outsized impact on the company. If you want to help make business personal for our customers and you want to work with an ever growing and changing team youre in the right place.What will I be doingYou will act as the main product expert during our customers deployment of Fin AI Agent for Customer SupportYoull partner with the rest of the Professional Services team the Sales team and the Customer Success team to deliver the best possible experience for new clientsYoull facilitate discovery of complex customer objectives and requirements and help translate them to items included in our deployment plansYoull work closely with Project Managers and AI Agent Engineers to complete tasks on the deployment plan or enable customers to completeYoull execute tailored AI-first customer service strategies based on customer goals and drive product adoption of our AI featuresYoull help drive success of the Professional Services Team by exceeding the measured Key Performance Indicators for your Project PortfolioYoull collaborate with our Customer Support and R&D teams to help coordinate resolution of issues potential defects and provide detailed product feedback around feature enhancementsYoull collaborate with our Customer Education Team to ensure our self-serve materials are up to date and best in classWhat skills do I need6 years of work experience with 4 year(s) in a customer-facing rolePositivity: A genuine interest in the work you do and a positive attitudeCuriosity: a passion for learning for technology and for solving problemsTraining: the ability to make complex topics simple to understandRapport Building: comfortable working with customers via video callsAdaptability: change is constant and the Professional Services Team values experimentation to find the best processes and solutionsDemonstrate the Intercom Values: Customer Obsessed Success First Incredibly High Standards Open Mindedness Resilience Impatience Positive and OptimisticBonus skills & attributesExperience training on software experience with Intercom or experience with other SaaS productsExperience with AI Agents and / or Large Language ModelsPast experience in Customer Success Support Sales Engineering ConsultingGreat examples of self started projects with measurable successExperience with RESTful API IntegrationsBenefitsWe are a well-treated bunch with awesome benefits If theres something important to you thats not on this list talk to usCompetitive salary and equity in a fast-growing start-upWe serve lunch every weekday plus a variety of snack foods and a fully stocked kitchenRegular compensation reviews - we reward great workPension scheme & match up to 4%Peace of mind with life assurance as well as comprehensive health and dental insurance for you and your dependentsFlexible paid time off policyPaid maternity leave as well as 6 weeks paternity leave for fathers to let you spend valuable time with your loved onesIf youre cycling weve got you covered on the Cycle-to-Work Scheme. With secure bike storage tooMacBooks are our standard but we also offer Windows for certain roles when needed.PoliciesIntercom has a hybrid working policy. We believe that working in person helps us stay connected collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race color religion creed national origin ancestry sex gender age physical or mental disability veteran or military status genetic information sexual orientation gender identity gender expression marital status or any other legally recognized protected basis under federal state or local law.Is this role not quite what youre looking for Join our Talent Community to stay connected with us. Required Experience:Senior IC Key Skills Jenkins,Python,Active Directory,VMware,Engineering,Tcp/IP,Deskstops,OS,Windows,Database,Linux,Java,Troubleshoot,Technical Support Employment Type : Full Time Experience: years Vacancy: 1