Customer Service

5 days ago

London, Greater London, United Kingdom MaxAd Full time

£35,000 + Commission + Excellent Benefits

Chelsea, SW10

A highly organised, proactive and ambitious Customer Service & Sales Administrator
is required to provide a rigorous, companywide customer support and administration service for an international leader in superior furniture.

Established for nearly 40 years, our client has a proud reputation for creating pieces that represent strong statements of style. Committed to excellence and customer satisfaction, they collaborate with private clients and interior designers on some of the world's most exciting projects.

In order to continue delivering the exceptionally high levels of customer focussed service for which they have become renowned, a wonderful opportunity now exists for an experienced Customer Service Executive with a professional, warm and confident demeanour and the ability to deliver an exceptional client experience, to join the team in this crucial newly developed role.

The successful candidate is a confident and experienced professional able to manage high-level customer service interactions, coordinate sales processes, and provide reliable and well-presented project updates to our customer's VIP clients.

Key Responsibilities

  • Act as the primary point of contact for our client's VIP concierge service, ensuring a seamless and high-touch client experience.
  • Provide weekly project updates to clients, ensuring they are informed and reassured throughout the entire project cycle.
  • Manage all client communications with professionalism, efficiency, and discretion.
  • Handle client queries and resolve issues promptly, ensuring the highest level of satisfaction.
  • Coordinate with internal teams, including design, operations, and production, to ensure timely project delivery.
  • Monitor project timelines, identifying and addressing any potential delays or challenges.
  • Assist the sales team throughout the quoting process, ensuring all details are accurate and aligned with client expectations.
  • Prepare sales documentation, including quotes, profit calculators, invoices, and order confirmations.
  • Maintain the CRM system (Hubspot & Monday.com) with up-to-date client and project information.
  • Liaise with suppliers and internal departments to ensure accurate and timely quote processing.
  • Support the sales team with inbound enquires into the sales inbox and administrative tasks to enhance efficiency.

Skills & Experience

  • Proven experience in a sales administration or customer service role, ideally within the luxury interiors, furniture, or high-end design industry.
  • Exceptional communication skills, both written and verbal, with the ability to engage confidently with VIP clients.
  • Strong organisational and multitasking abilities, with a keen eye for detail.
  • Proficiency in CRM systems (experience with Hubspot or Monday.com is a plus) and Microsoft Office Suite.
  • A proactive and problem-solving mindset, with a strong focus on delivering an outstanding customer experience.
  • Ability to work collaboratively with multiple departments to ensure smooth project execution.
  • A passion for luxury interiors and an appreciation for high-end furniture design.

Why Apply?

  • Be part of a prestigious luxury brand with an ambitious vision for growth.
  • Learn how a business operates by working in a small yet highly experienced company.
  • Work in a dynamic and supportive environment where excellence is valued and respected.
  • Engage with high-profile clients and projects in the luxury interior design industry.
  • Competitive salary, commission and benefits package including private medical insurance.

This is a wonderful opportunity for a highly professional, self-starter with knowledge of the luxury or HNWI interiors sector (or an aligned industry) to excel in a new role offering genuine career progression, an attractive salary and an employee focussed benefits package.

If you're a confident, ambitious, customer-focused professional with a passion for luxury interiors, we would love to hear from you. Apply now

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