IT Support Engineer

3 weeks ago

Eastleigh, United Kingdom GHG Solutions Ltd Full time

Excellent opportunity for an IT Support Engineer to join a high quality Claims Management business, to develop and grow the IT Division.

GHG is a UK loss adjusting company with its Head Office near Southampton, Hampshire. We provide high quality solutions to claim situations. Trading for over 25 years and now private equity backed, we have earned a reputation for quality domestic and commercial loss adjusting with specialisms in subsidence, property, liability and high net worth claims.

The company takes pride in the quality, experience and passion of its staff. This is reflected in the reputation we have earned, with a loss adjusting product that has been developed and refined and has been consistently rated as "Excellent" in external client audits.


What will you be responsible for:

As the primary point of call you will be providing IT support across the business for staff based both in the office and at home, across a range of Microsoft Office and other products. You will also be responsible for liaising with outsourced providers, maintaining asset registers, and working to strict, and often short deadlines.


  • Primary responsibilities will involve telephone, remote and desktop IT support to the business. This will also include the setup and maintenance of users in Active Directory, managing user permissions, and configuring mailbox and Exchange settings in our Microsoft 365 portal.
  • Configuring and issuing equipment to staff, arranging shipments of equipment to and from staff home addresses, and maintaining the computer asset registry as devices move around the business.
  • Installing Windows and other software packages prior to issuing and keeping an up-to-date inventory list of all equipment assigned to staff across the business.
  • You will be the primary point of call for staff seeking assistance with a range of products and devices, including our bespoke Claims Management System.
  • Liaising with external providers to source equipment, log warranty work, and manage support tickets through to resolution.
  • You will also be providing support and advice across a range of Microsoft Office and other products and devices such as laptops, mobile phones, tablets, and digital dictation machines.
  • You will need to interact and communicate effectively with other departments and site teams and work closely with the IT Manager and wider management team to ensure the smooth operation and maintenance of IT and telephony systems across the business.
  • You may also be required to do other reasonable works requested by other Departmental Heads/ Directors.


What we need from you:


  • Qualifications & Training

We are looking for an individual that has as a minimum, a good understanding of basic networking and the Windows and Windows Server Operating Systems but advanced knowledge and with prior training in networking, administration and troubleshooting of these systems is preferred.

  • Experience

You will need a good level of knowledge on Microsoft products, although training and guidance will be provided. Knowledge of Apple Products and iOS would be beneficial.

  • Qualities and Mindset

You will need to be self-motivated, confident, demonstrate good communication skills and work well with people, given the importance of the primary roles and responsibilities around user support and technical troubleshooting.

An interest in computer hardware, how systems and applications integrate, and solving technical problems.

Up-to-date knowledge of the latest IT and software trends and the ability to work well with people.


What we offer you in return


  • Discretionary company bonus
  • A hybrid working structure that supports your work/life balance.
  • 25 days annual leave, rising to 27 after 3 years’ service and 30 days at 5 years’ service.
  • Additional day off for your birthday
  • 5 % Contributory Pension
  • Private Health Care
  • Death in Service
  • Long service Awards
  • Lifeworks App
  • EAP
  • Enhanced maternity, adoption, paternity and sick pay
  • Electric Vehicle scheme (after induction)
  • Cycle to work scheme
  • GP Access 24/7
  • Holiday purchase scheme
  • Career development and progression opportunities
  • We care about our employees’ opinions and have an employee forum to implement ideas and initiatives to make us a great place to work.

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