Complex Repairs Officer

2 weeks ago

London, United Kingdom Newlon Housing Trust Full time

Complex Repairs OfficerSalary: £37,695 per annum, plus up to 5% Performance Related PayContract: permanentLocation: Hale Village, London, N17Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. We have an opportunity for an experienced customer service officer to join our Repairs team and carry out a range of duties to support an effective repairs service to all Newlon residents. You will play a key role in ensuring effective case management and delivery of complex, high risk repairs, including damp and mould, disrepair, insurance claims and decant cases, and will act as the case manager, co-ordinating between residents, contractors, surveyors, legal teams and the service centre. You will also assist the senior repairs staff and have responsibility for overseeing work tasks within the Property Services Department, to ensure that any open jobs are completed within certain timeframes and to specified targets.With a proven background within a customer-led environment and experience in case management within the housing sector, you will have first class communication and customer service skills and an understanding of housing repairs processes and damp and mould issues. Experience in co-ordinating multiple stakeholders and monitoring the p...

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