New Business Development and Client Development Manager

4 weeks ago

Kent, United Kingdom Blue Legal Full time

A leading regional law firm is seeking a Business and Client Development Manager to join their team. You will support fee earners and the marketing team to handle new client leads, address queries and issues during active cases, and gather feedback. This office-based role involves answering service questions, providing pricing information, and connecting clients with the relevant team/solicitors for further assistance.


The Responsibilities:


  • Liaising with potential clients to understand queries and provide relevant information.
  • Providing pricing details and quotes, or directing complex queries to the appropriate internal team.
  • Working with the Head of Credit Solutions to analyse key data and trends which will assist in managing client relationships, determining the profitability of work types, the internal performance as well as performance as against client KPI’s and the determination of which work types to target for growth.
  • Work closely with the Marketing team to ensure appropriate social media and website content.
  • Develop and win new work from new clients.
  • Management of Prospect records in the case management system, and facilitate Prospects to progress to the next stage e.g. an appointment with a solicitor.
  • Assisting with client onboarding and ensuring a positive experience during the initial and onboarding stages.
  • Following up with clients upon completion of work to encourage participation in satisfaction surveys, online reviews, and feedback.
  • Providing regular reports on conversion to track performance and share valuable market to appropriate teams.


The Candidate:


  • Possess client service experience, working within a corporate / office environment.
  • Experience developing professional business and customer relationships.
  • Strong phone contact handling and active listening skills.

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