Investigation Support Officer

Role: Investigation Support OfficerLocation: Birmingham or LondonType: PermanentSalary: £26,871 - £31,613Interview: If selected, the client will hold interviews week commencing 24th NovemberJob purposeTo support the Counter Fraud and Investigations team by assisting with the triage of referrals, conducting investigation tasks, and maintaining accurate documentation in line with the client’s standards. The role involves contributing to Fraud Risk Assessments, supporting interviews, preparing evidence, utilising data analytics to identify potential fraud, and delivering fraud awareness content. Additionally, the position provides administrative support to the team ensuring the effective operation of team’s activities and systems.Role of Directorate and Capability The Counter Fraud and Investigations function reports to the Deputy Chief Financial Officer within the CFO Directorate. The Function is responsible for managing the risk of fraud, bribery and corruption within the client programme and the supply chain to provide suitable assurance that the financial and reputational risks associated with fraud, bribery and corruption are being managed in accordance with company policies, processes and current law.Accountabilities/Responsibilities As directed, undertaking the administrative and preliminary triage of referrals that have been sent to the Counter Fraud team and Speak Out service in accordance with the client’s investigation standards. Supporting the team in undertaking allocated investigation tasks as part of investigations.Assisting the Counter Fraud and Investigations team with the effective running of Fraud Risk Assessments programme.Acting as a supporting investigator in formal fact-finding interviews.Assisting with the preparation of documents and evidence.To assist the Counter Fraud and Investigations team in utilising data analytics output to proactively search for instances of fraud, bribery and corruption.To assist with the maintenance of the investigation log/documentation, production of investigation reports and evidential material to appropriate standards, including the identification of recommendation and tracking of such.To create and deliver across various platforms fraud risk awareness content relevant to our business.Perform a variety of administrative and/or support tasks to a high standard and within budget and timescales to support team activities and projects, including arranging meetings, and booking travel and hotels for members of the Counter Fraud and Investigations team.Using SharePoint to file documents and keep the documentation system updated and maintained.Actively promote and embed Equality Diversity and Inclusion (EDI) in all your work, and support and comply with all organisational initiatives, policies and procedures on EDI.Required criteriaSkillsCommunication: The ability to communicate with stakeholders at various levels within an organisation, IPTs and external third parties.Collaborative Working: The ability to work independently and as part of a team to achieve positive outcomes.Building Relationships: The ability to build good working relationships with colleagues and contacts across the organisation and outside with external partners.Prioritisation: The ability to organise your workload and meet agreed deadlines.Process: Working to a process to achieve an outcome and/or identify improvements to existing processes.Analytical: The ability to analyse complex information and identify patterns and trends.Investigation skills including, gathering of evidence by various means,maintaining records of case progression and producing investigation reports, with considered recommendations KnowledgeAwareness of Fraud Risk Assessments or other risk processes. Knowledge of Counter Fraud and investigation concepts. Knowledge of using various MS Office systems to find and secure evidence.Type of experienceExperience of collaborative working and triaging work.Experience of prioritising work to meet competing deadlines.Experience of working within a controlled environment, following processes and policies.