Department Manager

2 days ago

London, United Kingdom Hays Full time

WORKING AT BRENT CROSS SHOPPING CENTRE


TO DRIVE STORE SALES BY:


• Meeting or exceeding sales targets of their department, driving their team to reach the relevant KPIs set.

• Managing their team to operate according to operational rules and processes; including HR functions, training and inductions, cash admin, commercial success and health and safety.

• Guiding their team in the effective operation of their department and/or store.

• Successfully and confidently running the store in the absence of senior managers.


ACCOUNTABILITIES


• Takes full ownership of their department and its commercial and operational success.

• Fully understands company rules and procedures, making sure that all team members follow accordingly.

• Understands the customer profile for the store and in particular their department and makes sound commercial decisions to profit the store turnover.

• Logs and memorises department performance, whilst influencing positive change and also delivering feedback at market level when needed.

• Takes the lead and allocates the correct tools and structure for their department in order to drive productivity.

• Always monitors customer service and feedback – working actively with the store team to make regular improvements by driving their senior managers’ customer service vision.

• Assesses store operations and procedures and provides productive suggestions of improvement.

• Leads by example with both customer service and operational tasks, takes ownership of the running of said tasks and ensures that the team is highly driven to follow all rules and service instructions as per market standard.

• Makes sure brand knowledge is spread and used throughout the entire team.

• Manages the visual aspect of the department by working closely with both senior store management and the store visual merchandising team to keep the department on trend, on brand and relevant to market and customer profile.

• Drives the recruitment, induction, training and development module for their team. Making sure that all HR policies and procedures are followed fully by all team members including supervisors.

• Partners with senior store management and HR advisor on all store issues and tracks all HR information in store at all times.


CRITICAL SKILLS


• Must have at least 12 months experience in a retail managerial role

• Must have good English literacy skills both verbal and written

• Must have basic mathematical skills


BENEFITS


• Competitive salary + bonus scheme

• 25% employee discount

• Uniform entitlement

• Pension scheme

• Complementary staff room refreshments

• Refer a friend programme

• Sick Pay

• Up to 28 days of holiday (pro rata)

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