Operations Support Agent

GBD FedEx Express UK Transportation LimitedAddress:Unit 23 Greendale Business Park Woodbury SaltertonScheduled Weekly Hours:40Worker Type:RegularPosting Start Date5-Nov-2025Posting Close Date:27-Nov-2025Job Family:FXE-EU: Operations Support Agent (ID)Position Summary:We believe that our strengths come from our differences and we actively invest in recruiting and retaining a diverse and inclusive workforce that reflects the communities we serve.As an Operations Support Agent you be working in a fast paced environment and adhere to strict timelines.Working hours: 40 hoursShift Pattern: Monday to Friday 11:00-19:30 30 Minute Break Salary: 14.02 Per hour You will be responsible for the following: Answering incoming calls from customers in relation to collection requests along with delivery queries. Sorting and allocating premium and distance deliveries. Checking and investigating (when needed) failed deliveries/collections. Prioritising and re-allocating failures for the next day delivery as required. Using the Customer Delivery Option system to effectively manage customer requests Allocating collections to routes as required. Inputting data into our tracking system. Maintaining clear and effective communications/collaboration with the team/managers and other depots. Following FedEx processes procedures and controls. As well as external regulatory requirements. Completing daily reports within time frames.You will also provide support to your supervisor office/warehouse team and drivers as required within the location whilst complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight.Being part of the team youll ensure that customers urgent packages get to the right place on time. You will be part of a busy transport office team working to tight deadlines and fast-moving situations whilst providing customers a high quality customer service and making every experience outstanding.Full training will be given along with a competitive salary and benefits package.We also offer excellent career opportunities for those who are keen to progress in a supportive can do and rapidly expanding environment.Diversity & Inclusion is more than the workplace. Its the cultures we celebrate the dreams we inspire and creating a global community where everyone is accepted. At FedEx diversity and inclusion happens because we do it together.FedEx in the UK is Disability Confident Committed.FedEx was built on a philosophy that puts people first one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for allOur CompanyFedEx Express is one of the worlds largest express transportation companies and has consistently been selected as one of the top 10 Worlds Most Admired Companies by Fortune magazine. Every day FedEx delivers for its customers with transportation and business solutions serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members who are tasked with making every FedEx experience outstanding.Our PhilosophyThe People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision policy or activity. FedEx takes care of our people; they in turn deliver the impeccable service demanded by our customers who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle and return these profits back into the business and invest back in our people.Our success in the industry is attributed to our people. Through our P-S-P philosophy we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being and value their contributions to the company.Our CultureOur culture is important for many reasons and we intentionally bring it to life through our behaviors actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970s. While other companies can copy our systems infrastructure and processes our culture makes us unique and is often a differentiating factor as we compete and grow in todays global marketplace.Required Experience:Unclear Seniority Key Skills Foreign Office,Analysis,Banking Operations,Corporate Finance,Manual Testing Employment Type : Full-Time Experience: years Vacancy: 1