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Flagship Store Manager

3 months ago

London, United Kingdom Maharishi Full time

Responsible for driving the performance and operations of the London Flagship Store, reporting to the Senior Leadership team and working closely with the eCommerce Team,and other key areas of the company to help deliver an omnichannel experience. 


The position is full-time and will include working weekends and holidays as required, on rotation.


Responsibilities:


  • Assume sole responsibility of Maharishi London Flagship Store performance and operations.
  • Strive to achieve and exceed financial, KPI and operational targets.
  • Deliver an outstanding customer experience as per company guidelines, both personally and via the sales team.
  • Manage store rota’s, staffing levels & wage expenditure.
  • Coach, develop and recruit a strong retail sales team.
  • Adhere to all aspects of the management handbook, including: HR, and Loss Prevention.
  • Ownership of stock control and stock room management inc. processing deliveries and transfers to minimise shrinkage.
  • Own store visual merchandising, seeking continual improvement.
  • Analyse and utilise weekly sales reports to maximise store profit and performance - communicating with Buyer, Finance Department & MD.
  • Provide detailed weekly, quarterly and annual reporting of store performance vs. KPIs to the Finance department and Managing Director.
  • Work closely with the Stock Manager and eCommerce Team to deliver an omni-channel customer experience.
  • Attend weekly meetings with the eCom manager and NYC store manager, providing insights and actions to drive retail performance.
  • Assist with store events & product launches.
  • Suggest and implement improvements to Retail Operations where appropriate.
  • Represent Maharishi as a brand ambassador.
  • Develop and maintain client relationships and CRM systems.


Requirements:


  • Minimum 3 years experience in a Store Manager position.
  • Strong organisational & team leadership skills.
  • Strong understanding of retail KPIs.
  • Proven track record in sales / customer service / client relations / employee development.
  • Experience in selling products that require bespoke specialist knowledge.
  • Literate and familiar using Microsoft Office (including Excel) & Google drive.
  • Preferred experience using Shopify POS.
  • Preferred experience coordinating and assisting store events, product launches and experiential retail.
  • Deep affinity and understanding of Maharishi and its values.
  • The ability to navigate and understand the intricacies of working for an independently owned company.
  • Positive, can do attitude with the willingness to make real change in an organisation.


Remuneration is dependent on experience.


Benefits:


  • Discretionary bonus scheme, based on store performance
  • A pension scheme with Nest
  • 33 days holidays
  • Additional holidays for length of service
  • Seasonal clothing allowance
  • Generous product discount
  • Bike2Work scheme
  • Regular company social events


How to Apply - submit CV with a cover letter to recruitment@maharishistore.com