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Hair Colourist

2 months ago

Manchester, United Kingdom Red Personnel Full time

Bilingual (English & French speaking) Hair Stylist / Colourist - £35,000 - Remote


This is an excellent opportunity for an experienced and qualified Hair Stylist / Colourist to provide specialist support to customers from home


Hair colour company is seeking an experienced bilingual (English & French speaking) Hair Stylist / Colourist to support their customer services team.


This a remote position working 40 hours per week - 9am to 6pm, Monday to Friday.


The bilingual (English & French speaking) Hair Stylist / Colourist will use their colouring knowledge and excellent customer service skills on a daily basis to assess clients' individual hair colour cases online and provide customer service via phone, email and live chat. Duties include:


  • Providing hair colour consultations in French and English via phone, email and chat from your home office. This will include overseeing and creating hair colour formulations via our online software
  • Support clients in an online based contact centre environment through phone calls, emails, etc
  • Match clients' desired hair colour and expectations to encourage repeat orders and/or rebooking
  • Proactively build effective working relationships with clients and colleagues to ensure best customer outcome
  • Demonstrate critical thinking by fully analysing clients' objectives and concerns and providing appropriate solutions


The ideal bilingual (English & French speaking) Hair Stylist / Colourist will have the following knowledge, skills and experience:


  • Current NVQ Level 2 in Hairdressing or equivalent
  • Salon experience
  • Bilingual in English and French
  • In depth understanding of colour formulation and theory
  • Positive attitude
  • Aptitude for selling and cross-selling
  • Excellent verbal and writing skills with good grammar
  • Highly motivated, flexible, & energetic


ONLY SHORT LISTED APPLICANTS WILL BE CONTACTED.