Complex Needs Worker

Are you passionate about supporting homeless people to progress towards independence and independent living Can you deliver support along with empathy to help them reach this goal Can you assist people with complex needs including alcohol and substance misuse issues and mental health concerns Would you like to work in a friendly team of support workers where your contributions will be valued and you will be treated with respect One YMCA is entering a period of rapid expansion and growth with aspirations to both diversify and strengthen our housing provision. Working with and supported by local partners whilst accessing a range of funding streams we aim to successfully reduce homelessness and rough sleeping across the three counties. Whilst part of a rapidly expanding staff team currently with over 100 employees this role is part of a team of three specialist workers. You and your colleagues will deliver accommodation and support to Single Homeless Individuals as part of the local Homelessness Prevention Pathway in line with our overarching mission of ending homelessness and rough sleeping. Within our Intensive service at Brindle Court 6-8 hours of support per person is delivered on a person-centric and individual needs basis utilising a dynamic and innovative multi-agency and positive value-based culture and shared goals approach. Residents will be supported to identify and focus on realistic and achievable short medium and long-term goals using the Outcome Star. At Brindle Court a team of 4 Complex Needs Workers provide support to 40 indivual placed in the accommodation by Watford Borough Council - under TA placements. What do we need you to bring to the role Our job description sets out what the successful candidate must bring which includes: Substantial knowledge and experience of working within the Housing / Support arena within a comparable or similar sector An understanding of complex needs and therapeutic approaches to support the residents in addressing their needs and informing change An in-depth understanding of childhood trauma and its impact on mental wellbeing and be able to deliver the appropriate information intervention advice guidance Qualification in a related field (eg housing social care) Knowledge of statutory & non-statutory provisions for the client group A developed understanding of therapeutic practice with adults with complex needs Experience in mental health alcohol and substance misuse issues If you feel that you have the necessary skills and expertise to foster a culture of excellent customer service genuine care for residents and a strong sense of team spirit and if you can lead inspire and motivate a team then we would welcome your application Shift pattern: Hours are worked seven days per week and include a regular weekend shift. Total 37.5 hours per week.Week 1: Early shift 8 am - 4 pm / Week 2: Late shift 1 pm - 9 pm. Before applying please read the full job description for a thorough understanding of the role. This is an exciting time to be joining One YMCA as we embark on an ambitious plan to grow our housing service and double the impact we have across all our accommodation sites. An Enhanced Disclosure check is required for this role.At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent skills and potential. We do not discriminate on the basis of Age Disability Gender Reassignment Marriage/Civil Partnership Pregnancy/Maternity Race Religion/Belief Sex and/or Sexual Orientation. We encourage applications from all backgrounds communities and industries and are committed to having a team that is made up of diverse skills experiences and abilities.This is a Full Time role.Hours per week: 37.5Working Pattern: Monday to Sunday variedAbout UsOne YMCA and its subsidiaries the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. We are over half way through an exciting new strategy launched in the first hour of the new decade via email where all staff and volunteers were invited to put themselves forward to apply and attend an intensive three-day Kickstarter Event.By the end of these three days there was a brilliantly multi-faceted set of themes and ideas which formed the starting point for the rest of the Mission 25 process to build on. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do more and better together so that we double our impact by 2025. We deliver a vast array of services across Herts Beds and Bucks that reach over 135000 individuals annually.These include: Provision of over 700 units of accommodation for homeless people Move on accommodation for individuals moving onto independent living Housing and practical/emotional support for young asylum seekers Community HUBs hosting a range of activities and meeting space hire Childcare provision in Hertfordshire Family support through a network of childrens and family centres covering Hertfordshire and Bedford Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children Independent sexual violence services across Bedfordshire Luton and Hertfordshire Domestic abuse perpetrator reform programmes across Bedfordshire Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund A community gym where everyone can enjoy the benefits of physical exercise Our values remain at the forefront of how we operate as a charity and it is important to us that all staff and volunteers can fully buy in to our ethos.The BenefitsBenefit 4Benefit 5Benefit 6 About UsOne YMCA and its subsidiaries the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do more and better together so that we double our impact by 2025. We deliver a vast array of services across Herts Beds and Bucks that reach over 135000 individuals annually.Our dedicated Housing teams provide safe affordable places to live that feel like home and focus on community spirit and togetherness. Our approach to support is based on strengths and our residents are always at the core of their own support plans. The support they receive reflects their aspirations to access education training employment and volunteering their future housing needs and addresses any physical and mental wellbeing needs. Our aim is to empower residents to gain the tools and skills that enable stability independent living promising futures and connection to their communities. Currently we provide housing services and supported living across 12 different districts in Hertfordshire Bedfordshire and Buckinghamshire and we are actively recruiting new staff to help even more vulnerable people in the community changing and saving their livesOne YMCA are known for the delivery of the Dynamic pathway to independence. The dynamic pathway to independence is a seamless continuous movement towards independence with each resident a journey which is planned out on a person centric basis towards full independence which is split into 5 distinct phases.We deliver a vast array of services across Herts Beds and Bucks that reach over 135000 individuals annually.We deliver a vast array of services across Herts Beds and Bucks that reach over 135000 individuals annually.These include: Community HUBs hosting a range of activities and meeting space hire Childcare provision in Hertfordshire Family support through a network of childrens and family centres covering Hertfordshire and Bedford Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children Independent sexual violence services across Bedfordshire Luton and Hertfordshire Domestic abuse perpetrator reform programmes across Bedfordshire Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund Our ValuesWe champion RESPECT so everyone can belongWe show COMPASSION so everyone can contributeWe inspire GROWTH so everyone can thrive Current BenefitsHealth Cash PlanCovers healthcare expenses from optical and dental care to therapy treatments. Shared pot for children included.EAP & DoctorlineConfidential help and advice line (24 hours) on medical legal and domestic issues.Rewards & DiscountsSpecial offers from hundreds of leading online and high street retailers & Discounts on gym memberships.Birthday and Wellbeing day offOne day additional leave day for every year of service up to 5 days.Leave & SupportSupport for your child IVF treatment and through challenging times.Career Pathway Training & Development with a clear pathway for you to grow.Documents Key Skills Load & Unload,Shipping & Receiving,Mac Os,Forklift,Freight Experience,Lift Truck Experience,Basic Math,Tanker Experience,Warehouse Experience,Commercial Driving,Driving,Heavy Lifting Employment Type : Unclear Experience: years Vacancy: 1