Operations Manager

3 weeks ago

Slough, United Kingdom Mayfair Bloom Full time

Atlantis Lounge is an ultra-luxury lounge based principally in London Heathrow, with plans to expand in the UK.

With striking art deco design, offering customers a welcomeescape from the hustle and bustle of London.

Our food we serve is Lebanese, we make our own waffles and crepes and have an extensive selection of cocktails and mocktails.

We are looking for a vibrant, energetic individual with at least 2 years experience managing a busy restaurant and lounge as a Operations Manager.

The preferred candidate must be a leader, well organised, have excellent attention to detail and their primary focus being on customer service.

The preferred candidate will manage a team of over 30 staff it is important that you have lots of energy and enthusiasm.

Must be creative, keep themselves upto date with market trends, and pro-actively engaging with our team members to consistently deliver an outstanding experience for our guests and maintain high standards at all times.

As the Restaurant Operations Manager you will:

  • Manage all day to day lounge operations, including overseeing the restaurant and bar operations
  • Control labour, stock and all costs & budgets
  • Recruit, train and develop your team
  • Work in a hands-on capacity leading from the front
  • Maintain brand standards, compliance and company systems & procedures
  • Work closely with the kitchen team
  • Deliver exceptional customer service
  • Work to company targets and KPIs
  • As a manager you will manage the day to day operation of a high volume / high end lounge
  • Responsible for correctly monitoring and controlling all processes to deliver margins in line with company targets, including stock levels and wastage
  • Plan, forecast and complete rotas
  • Full responsibility for the results achieved within the business, managing labour costs and stock controls
  • Providing support and offer guidance to team members to help them achieve their personal best
  • Accountable for ensuring all department paperwork is delivered timely, accurately and to the highest standards including COSHH controls and company Health and Safety
  • Ensure credibility and reputation of the brand is kept at high, reviews are being responded and pushed to drive awareness
  • Drive sales and bring new exciting concepts.

ATTRIBUTES Operations Manager

  • Experience as a restaurant operations manager in Shisha Lounge and high-volume restaurant operation is a MUST to be successful.
  • Driven and able to handle a busy operation
  • Strong financial & commercial acumen - P & L accountability
  • Excellent people, communication and man-management skills
  • A hands-on lead from the front approach and a very keen eye for detail
  • An intrinsic understanding of legislation & compliance
  • The ability to motivate and enthuse people and teams to deliver results
  • Strong leadership, coaching, performance management and people development skills
  • A positive and outgoing personality and outlook
  • Ambition, passion and drive to succeed and further develop your career
  • IT literate - working with systems & process

This role will report to the Owner directly

Some of the benefits of working for us include:

  • Substantial career progression
  • Personal development and training
  • Discounted meals on duty

If you have proven industry experience at this level and are interested in the Operations Manager, please apply today. We look forward to hearing from you.

Please note, due to the high volume of applications we are receiving, whilst we will respond to all applicants, we unfortunately cannot offer personal feedback.


AMRT1_UKCT

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