Application Engineer

12 hours ago

Alcester, United Kingdom Vectric Ltd Full time

Position Overview

Our application engineers are key resources in providing technical support, product training as well as pre and post-sales assistance to our customers. You’ll work closely with customers, the marketing team, and the product development team to ensure that our software solutions meet customer needs and deliver high-value applications in real-world settings. This role requires a strong understanding of CNC processes and Vectric’s software products, along with excellent communication and problem-solving skills.


Key Responsibilities

  • Customer Support: Provide prompt and effective technical support to customers, including troubleshooting software issues, offering solutions, and guiding them through CNC project workflows.
  • Training and Onboarding: Conduct product training sessions for new customers, covering software features, best practices, and project optimization tips.
  • Documentation and Resources: Create and maintain user guides, FAQs, tutorials, and best practices documents to support customers and enhance product knowledge.
  • Product Demonstrations: Support the marketing team by providing live product demos and technical explanations as part of free projects, user group meetings and trade shows.
  • Feedback Loop: Gather and communicate customer feedback to the product development team, providing insights on software usability, feature requests, and CNC market trends.
  • Internal Beta Testing: Participate in testing of new software features, ensuring functionality, usability, and alignment with customer needs before public release.
  • Trade Show and Event Support: Represent Vectric at industry events and trade shows, offering hands-on demonstrations and assisting potential customers with software questions.


Required Qualifications

  • Experience: 2+ years in an Applications Engineering, Technical Support, or similar role, preferably within the CNC or CAD/CAM software industries.
  • CNC Knowledge: Strong understanding of CNC processes, machine setup, and basic manufacturing principles.
  • Software Proficiency: Proficiency in CAD/CAM software; experience with Vectric products (e.g., VCarve, Aspire) is highly desirable.
  • Technical Skills: Strong troubleshooting and problem-solving abilities, with an aptitude for explaining technical concepts to customers of varying skill levels.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to simplify complex concepts and deliver engaging training sessions.
  • Customer Focus: Passionate about helping customers succeed, with a patient, supportive approach to teaching and technical support.
  • Team Collaboration: Ability to work effectively with cross-functional teams, including Sales, Marketing, and Product Development.


Preferred Qualifications

  • Experience working in the CNC, woodworking, or manufacturing industries.
  • Experience with conducting webinars, workshops, or live training sessions.


Why Vectric?

  • Innovative Products: Work on industry-leading software used by creative professionals and hobbyists worldwide.
  • Growth and Development: Access to learning resources, workshops, and industry events to further develop your skills.
  • Dynamic Team Environment: Collaborate with passionate team members in a supportive, innovation-driven environment.
  • Impactful Role: Help customers bring their ideas to life and make a tangible impact in the CNC community.


If you’re a CNC enthusiast with a passion for customer success and technical problem-solving, we’d love to hear from you Apply today to join Vectric and help our customers create with confidence.


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