Graduate Level 1 Engineer

1 month ago

Bedford, United Kingdom identifi Global Resources Full time

Graduate Engineer - Level 1 Engineer

Location: Bedford, MK42 (Onsite everyday)


Role offers: £25,000 + Benefits (including 10% performance-based bonus, private medical insurance, life assurance, pension contribution of 6% from the company, and 26 days holiday) + great career ladder and progression


Are you a recent A-level or BTEC Engineering graduate? Are you excited to start your career in a role that offers development, training, and real progression? If so, this opportunity could be for you


About Company:

Leading, international organization producing imaging Solutions. They are currently expanding their Healthcare division and looking for a new graduates to join them. Their extensive portfolio includes diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, in-vitro diagnostics, regenerative medicine, and life sciences.

They are passionate about innovation and excellence, constantly striving to improve healthcare outcomes around the world.


Role Overview:

As a Level 1 Engineer, you will be the first point of contact for customers, helping resolve technical issues over the phone or triaging more complex issues to Level 2 Engineers. You’ll play a vital role in ensuring our clients’ systems are up and running smoothly, while also gaining valuable hands-on experience with cutting-edge healthcare technology.


This is a perfect role for someone who is eager to learn, has great communication skills, and is looking to grow career as an Engineer.


Key Responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance via phone or email.
  • Perform remote troubleshooting and assist customers with diagnostic techniques.
  • Identify and provide the best solutions based on customer issues.
  • Escalate unresolved issues to Level 2 Engineers.
  • Track and manage case details and customer interactions in our service system.
  • Coordinate with field engineers and manage their schedules.
  • Ensure timely issuance of spare parts requests to support engineers.
  • Maintain high levels of customer satisfaction through efficient and effective communication.


What We’re Looking For:

  • Education: Recent A-Levels or BTEC in Electrical or Mechanical Engineering (or a related technical discipline).
  • Customer Service: You enjoy helping people, are good on the phone, and thrive in solving problems.
  • Communication Skills: Clear, professional, and articulate both verbally and in writing.
  • Flexibility: Willing to work rotating weekly shifts (8-4, 9-5, 10-6).
  • Adaptability: Able to learn new processes quickly, think creatively, and handle multiple tasks.
  • License: You must have a valid UK driving license.


Why Join Us?

  • Professional Growth: This role provides an opportunity to develop into a Level 2 Engineer, with ongoing learning, mentoring, and promotions within the organization.
  • Great Benefits: Enjoy a competitive salary, a 10% performance-based bonus, private medical insurance, life assurance, and a 6% pension contribution from the company.
  • Work-Life Balance: 26 days of holiday, plus opportunities to work in a dynamic and supportive environment.

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