Customer Advisor
4 weeks ago
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.
Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our culture of trust, integrity, and empowerment filters through every channel of our business. Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other.
The Customer Contact Advisor will provide Porsche Retail Group Ltd. (PRG) customers with a consultative booking service for the maintenance and/or repair of their vehicle, whilst ensuring the group's workshops are loaded in such a manner that ensures efficient utilization of available capacity.
Responsibilities:- Answering all inbound Aftersales customer booking communications via phone calls, e-mails, web enquiries etc.
- Advising customers of potential work required (including warranty/recall campaigns), providing a quotation and documenting on the service booking.
- Booking the vehicle into the relevant PRG Centre's Aftersales Department and providing confirmation of the booking to the customer.
- Providing advice/guidance to the customer on the location and facilities of the relevant Porsche Centre.
- Determining the customers alternative transport requirements and arranging them as required.
- Ensuring customer details are confirmed with the customer and updated accurately on the Dealer Management System (DMS) and Customers @ Porsche (C@P), to meet with prevailing GDPR/Data Protection Guidelines.
- Loading the Workshop diary in CDK in accordance with the company's booking requirements.
- Confident speaking with customers over all communication channels.
- Previous Customer Experience is desirable.
- Ability to assess the customer's issue and come up with an effective and timely solution.
- Handling multiple inquiries or tasks efficiently while maintaining quality service.
- Proficiency in navigating digital systems quickly and accurately.
- Shift Pattern – Monday to Friday (8 – 4:30 one week, 9:30 – 6 another week) and one in four Saturdays (8:00am – 13:00pm).
- OTE of £40,000, with a basic salary of £26,750 per annum.
- A VW Group Vehicle through our VW Group Employee Car Ownership Scheme.
- 35 days holiday per year (including Bank Holidays), with extra days for long service.
- Preferential rates on several products and services, including high street brands, restaurants, gyms, and Porsche products.
- Life Assurance.
- Income Protection Insurance.
- DC Pension Scheme.
- Employee Assistance Program - support and advice on issues impacting your wellbeing.
PRG is committed to promoting a culture that champions diversity and equal opportunities. PRG believes diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
Please note that e-RecruitSmart is advertising this role on behalf of Porsche Retail Group. Your CV will be stored on their platform for the Hiring Manager who is responsible for the vacancy to review. Please only apply if you consent to these terms.
You must have eligibility to work in the UK. If your address and contact details are not on your CV, you will not be considered. You're welcome to request a full synopsis of the job description during your first round of interview, should you be successful.
We look forward to hearing from you
#J-18808-Ljbffr-
Customer Advisor
21 hours ago
Reading, Reading, United Kingdom This is an IT support group Full timeAbout the roleCustomer AdvisorPart Time - 15 hours per week3 Month Fixed Term ContractShifts available Saturday & Sunday - 7.00am - 10.00pmUK Notional hourly rate £13.02 per hour* (Inclusive of an £0.81 per hour, store specific location allowance)B&Q ReadingRaising to £13.52 per hour from 1st April (Inclusive of an £0.81 per hour, store specific location...
-
Customer Advisor
1 week ago
Reading, Reading, United Kingdom B&Q Limited Full timeOverviewCustomer Advisor - Night Stock FlowFull time - 36.75 hours per week3 Month Fixed Term ContractShifts available Monday - Sunday, 9pm - 6am*UK Notional hourly rate £13.52 per hour (Plus an additional £2 per hour between 10pm - 5am)B&Q Reading*Colleagues under 18 are not permitted to work between 10pm-6am We believe anyone can improve their home to...
-
Customer Service Advisor
3 days ago
Reading, Reading, United Kingdom TN United Kingdom Full timeSocial network you want to login/join with:Customer Service Advisor & Office Administrator, ReadingClient:Universal Business TeamLocation:Reading, United KingdomJob Category:Customer ServiceEU work permit required:YesJob Reference:15339111e748Job Views:8Posted:06.04.2025Job Description:Customer Service Advisor & Office AdministratorLocation:...
-
Customer Advisor
24 hours ago
Reading, Reading, United Kingdom Simplyhealth Full timeWe're not just your average health company; we're aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of...
-
Customer Service Advisor
5 days ago
Reading, Reading, United Kingdom Universal Business Team Full timeCustomer Service Advisor & Office AdministratorLocation: ReadingEmployment Type: Full-time, Office-basedWorking Hours: Monday – Friday, 8:30 AM – 4:30 PMSalary: £28,000 per annum (DOE)Benefits: 21 days holiday + bank holidays, modern sit-stand desks, newly refurbished offices, and career progression in a growing businessAbout the CompanyA...
-
Customer Service Advisor
24 hours ago
Reading, Reading, United Kingdom Universal Business Team Full timeCustomer Service Advisor & Office AdministratorLocation: ReadingEmployment Type: Full-time, Office-basedWorking Hours: Monday – Friday, 8:30 AM – 4:30 PMSalary: £28,000 per annum (DOE)Benefits: 21 days holiday + bank holidays, modern sit-stand desks, newly refurbished offices, and career progression in a growing businessAbout the CompanyA...
-
Parts Advisor
23 hours ago
Reading, Reading, United Kingdom Totaljobs Group Ltd Full timeWe are seeking to recruit an experienced Parts Advisor to join our Client in Heathrow. Experience in a Motor Trade Parts Advisor position within the automotive industry is essential.Parts Advisor Responsibilities:Meeting and greeting customersOrdering and selling a wide range of vehicle parts and accessoriesProviding excellent customer serviceMaintaining...
-
Office Administrator/ Customer Support Advisor
3 weeks ago
Reading, Reading, United Kingdom Trinity Property Group Full timeOffice Administrator/ Customer Support AdvisorTPG Ltd Caversham, England, United KingdomPosition: Office Administrator/Customer Support AdvisorLocation: Head Office, Chiltern House, Marsack Street, Caversham, Reading (office based)Working Hours: 09:00 – 17:30, Monday - FridaySalary: CompetitiveAbout Chaneys Chartered SurveyorsEstablished in 1959, Chaneys...
-
Customer Contact Advisor
24 hours ago
Reading, Reading, United Kingdom eRecruitSmart Full timeHeadquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the...
-
Service Advisor
24 hours ago
Reading, Reading, United Kingdom Lexus Full timeJemca are currently offering a new opportunity as a Service Advisor to join our business based out of our Lexus Reading dealership. As a Service Advisor you will be responsible for working with our current customers and managing the service and repair of their vehicles. A Service Advisor will use excellent communication skills to...
-
Service Advisor
21 hours ago
Reading, Reading, United Kingdom Perfect Placement Full timeService AdvisorUp To £30,000 Basic Salary + Bonus (£34,000 OTE)5 Hour Working Week Monday - Friday / 1 Saturday Morning In 4 (Paid As Overtime x 1.5)On-Site Parking, Family Run Dealer Group, 22 Days Holiday + Bank HolidaysAutomotive Aftersales Experience Required & Kerridge DMS BackgroundWe are currently advertising on behalf of an Automotive Main Dealer...
-
Service Advisor
1 week ago
Reading, Reading, United Kingdom LinkedIn - Jobboard Full timeJoin to apply for the Service Advisor role at HcP GroupExperienced Automotive Service Advisor vacancy in Reading, Berkshire.We seek an experienced Vehicle Service Advisor who likes to go the extra mile to ensure customer satisfaction, for this delightful Service Centre in Reading. They have a professional working environment, where each team member has...
-
Parts Service Advisor
3 days ago
Reading, Reading, United Kingdom Interaction Recruitment Full timeOverview Reference 436126 Salary £12 - £12/hour Job Location - United Kingdom -- England -- South East England -- Berkshire -- Reading Job Type Temporary Posted Tuesday, June 11, 2024 Parts Customer Service Advisor Interaction Recruitment are looking for a temporary parts customer advisor to support our client in Reading, RG2. ...
-
Hearingcare Advisor
4 weeks ago
Reading, Reading, United Kingdom Boots Hearingcare Limited Full timeCompany description:**Join Our Team as a Hearingcare Advisor**About UsExperience enhanced hearing with Boots Hearingcare. We specialise in tailored solutions for hearing challenges, offering comprehensive assessments, expert fittings, and dedicated aftercare. We are seeking enthusiastic individuals to join our team as Hearing Wellness Advisors. In this role,...
-
Parts Advisor
20 hours ago
Reading, Reading, United Kingdom Square Peg Recruitment Ltd Full timeMy client, a well-respected retailer, is looking to recruit an experienced PARTS ADVISOR to work in its volume business in the READING area.£30,000 OTE PLUS OVERTIME AND BENEFITSIn this role, you will be the first point of contact both face to face and over the telephone and will be expected to provide excellent customer service. Candidates should be of...
-
HSE Advisor
3 weeks ago
Reading, Reading, United Kingdom Bilfinger Full timeHSE Advisor Location: Reading Bilfinger UK is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and food & beverage markets. We enhance the efficiency of assets, ensuring a high level of availability and reducing...
-
Senior Mortgage Advisor
1 week ago
Reading, Reading, United Kingdom CONNELLS GROUP Full timeSenior Mortgage Advisor Connells Estate Agency are looking for a Senior Mortgage Advisor to join them in Reading. Transparent Progression Structure – Car Allowance - Agile and Nimble IT systems – Admin and Compliance Support What's in it for you as our Senior Mortgage Advisor? Excellent internal progression to support your career aspirations...
-
Senior Mortgage Advisor
20 hours ago
Reading, Reading, United Kingdom Finders Keepers Ltd. Full timeMortgage ServicesConnells Estate Agency are looking for a Senior Mortgage Advisor to join them in Reading.Transparent Progression Structure – Car Allowance - Agile and Nimble IT systems – Admin and Compliance SupportWhat's in it for you as our Senior Mortgage Advisor?Excellent internal progression to support your career aspirationsLucrative earning...
-
Claims Advisor
5 days ago
Reading, Reading, United Kingdom Thames Water Utilities Limited Full timeJob title: Claims Advisor Ref 40274Division: Asset Operations & Capital DeliveryLocation: Hybrid - Kemble Court - RG2 6AD, Hybrid - Walnut Court - SN2 8BNContract type: PermanentFull/Part-time: Full-timeSalary: This role will be paid from £22,400 to £28,000 per annum depending on skills and experienceJob grade: AClosing date: 01/04/2025We're looking for a...
-
Reception and Customer Service Advisor
5 days ago
Reading, Reading, United Kingdom Places Leisure Full timeReception and Customer Service Advisor - Reading, BerkshireWe are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to...