IT Apprentice

Employer description: ISS specialises in helping small and medium size businesses master their IT in the Southeast of England.  Founded in 1992 and based at our purpose-built premises in Cranleigh, our customers can call on our helpdesk engineers to solve any IT problems.  Whether a seasoned IT professional or a total novice, we help guide our customers through the minefield of new technology, advising on kit that actually makes a difference to their business. Responsibilities: Log incidents and faults, categorising themManaging incidents and requests through the service management toolProvide support for a wide range and constantly evolving applications, software & hardwareFollow standard operating procedures of the companyMaintaining governance standards across all IT service management processesLiaise with management to communicate and understand issues and be able to effectively coordinate how to resolve an issueIdentify repeat issues or service risks to management teamManage scheduled tasks for customers Desirable skills: A good understanding and hands on experience of Microsoft 365 and WindowsGreat communications skills both verbal and writtenGood and efficient problem solving, with a focus on quick fixesAble to follow processes and pr...