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Customer Team Leader
4 weeks ago
Closing date: 27-01-2025**Customer Team Leader**Location: Addison Road, Steeple Claydon, Buckingham, MK18 2PPPay: £13.32 per hourContract: 18 hours per week + regular overtime, permanent, part timeWorking pattern: varied shifts including early mornings (store opening),afternoons, late evenings (store closing) and weekends, to be discussed atinterview.Role will also include working in our in-store bakery Full, paid training providedYou can now apply for this role using your mobile device (no CV needed) _You must be aged 18 or over to be a customer team leader at Co-op, as you’llneed to authorise age-related sales._ We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow yourcareer, as well as amazing benefits including 36 days holiday, a pension withup to 10% Co-op contribution, access to virtual healthcare services for youand your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you’ll be part of a friendly team that’s dedicatedto helping our customers. We’ll look to you to help lead the store team –coaching and supervising our Customer Team Members and deputising for theStore Manager, while also delivering great customer service and performing awide range of other tasks around the store like re-stocking shelves andcleaning up spillages. At Co-op, we do things a different way. For over 175 years we’ve been focusedon making things fairer for our members and their communities, and as acolleague we promise to take care of you. You’ll get support for yourphysical, mental, and financial wellbeing, as well as market leading policiesto help you through life events from bereavement and pregnancy loss tofertility treatment and menopause. **What you’ll do** * Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, working in our in-store bakery often taking ownership for managing the store and handling challenging situations * Develop your teams capabilities through coaching and training, fostering an inclusive culture where everyones voice is valued and respected * Make sure that the store remains safe, legal, and fully operational * Manage diligence checks and stock accuracy to make shopping a great experience for our customers * Support your store manager by deputising when they’re not working and delivering a variety of HR processes * Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback * Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan**This job would suit people who have** * A genuine care for the needs of customers and members * The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor * Great people skills, with the ability to build positive relationships with customers and colleagues * Strong organisational and problem-solving skills * A desire to learn, grow and develop your leadership skills * The flexibility to work a range of different shifts**Why Co-op?** * Full, paid training and dedicated support for your personal development and career progression * 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends) * A pension scheme with up to 10% employer contributions * Wagestream– a money management app giving you access to a percentage of your pay as you earn it * 36 days of holiday (including bank holidays, pro rata for part time colleagues) * Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations * 247 employee assistance service * Rotas shared three weeks in advance and accessible on your phone * Cycle-to-work scheme**Building an inclusive workplace** We want to build diverse teams and we welcome applications from everyone. Wewant our stores to be inclusive environments, where our colleagues can reachtheir full potential. We celebrate our differences and recognise theimportance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to ourrecruitment process according to your needs. Were also part of the DisabilityConfident scheme, meaning well always offer an interview to disabledcandidates who apply through the scheme if they meet the minimum criteria fora job. Well ask whether you’d like to be considered under the Disability Confidentscheme when you apply. If we invite you to take part in the recruitment process for any of our jobs,we’ll ask you if you need any reasonable adjustments to enable you toparticipate. You can find out more about our recruitment process at jobs.coop.co.ukapply-process. You can find out more about the Disability Confident scheme and all ourcommitments to diversity and inclusion atjobs.coop.co.ukdiversity-inclusion-wellbeing. As part of the application process for this job, you’ll need to complete twoonline assessments. It will take around 20 minutes to complete these tests.