Site Supervisor

1 week ago

Barnet, United Kingdom Abbatt Property Recruitment Full time

Estate Manager required for a high end residential development in Hampstead: -

Job Description

The Site Supervisors role is to manage their scheme to the company's standards and to provide Residents with a professional service in a polite, fair and efficient manner

The main responsibilities of the Site Supervisor (SS):

  • Smooth running of the development
  • Have an excellent Can Do attitude and know how to deal with demanding residents where a high class service is expected
  • Have excellent communication skills and ensure Residents updated in timely manner
  • Have a good understanding of the building safety act
  • Supervise the Concierge team and deal with cleaners and an army of sub-contractors
  • Be knowledgeable with company's policies as described in the company's SOP and Employees Handbook
  • Make sure that the company's policies and the site-specific procedures are adhered by the Concierge team
  • Read the front desk diary on daily basis and provide verbal reports to the SS
  • Provide continuous training to all members of the concierge team
  • Carry out regular inspections of the site; Identify and log any maintenance, cleaning and Health & Safety issues
  • Ensure that the office files are always updated with the details of Leaseholders, Sub-tenants, Managing Agents
  • Monitor Concierge e-mail account to ensure all emails are actioned, i.e. acknowledged, responded to, information is noted
  • Regularly review all operational sheets to ensure that activities are logged correctly in accordance with procedures
  • Carry out periodic archiving of operational log sheets and ensure all the files are safely stored for future reference
  • Oversee the safekeeping of apartment keys and regularly check all the key cabinets and the keys log sheets
  • Ensure there's always enough office supplies; arrange stationery orders to include light bulbs for communal areas
  • Assist with organising access to apartments, e.g. for the annual servicing of Heat Interface Units and keep files updated
  • Ensure that the parcel room is always well organised and that residents are reminded of any uncollected items
  • Monitor resident's info-portal and regularly check for any old packages that might have not been signed out
  • Investigate any packages claimed to be lost and keep SS informed on the progress
  • Liaise with the Cleaning Supervisor to ensure good housekeeping of the development
  • Oversee the control of the car park to include the permit system and communicate with the parking patrol company
  • Control the release of proximity fobs for communal doors and radio transmitters for the underground car park
  • Be available for senior management meetings and report processing as required
  • Be available out of hours as might be required

Excellent customer service and leadership skills, strong verbal & written communication, the ability to work under pressure and balance often conflicting priorities. Good administration skills, driven and self-motivated, confident and diplomatic.

Job Type:

Full-time, Permanent

Salary:

£48,240.00 gross per annum

20 days holidays (plus Bank holidays and public holidays)

Working hours: 12hr shift, Mondays - Fridays (8am - 8pm)

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