Sales Advisor

4 weeks ago


Hayes, United Kingdom Car Audio & Security Full time

Based in our sister company, Tool Store Direct.We're looking to expand our toolstoredirect.com team with another office/website based sales advisor.Speaking to Tool Store customers on the phone and online, discussing what their needs are, and advising them on products to suit. Our Tool Store website offer a massive range of products.This role also involves helping our web team keep our websites updated with the latest products, and processing customers orders online.Full product & website training can be provided, but basic knowledge and some form of previous industry experience is essential.ROLE WILL INVOLVE:Answer customer phone calls and provide pre and post sales support.Reply to customer emails and social media messages. Update customers on the status of their orders, if products werent in-stock at the time, or are special order items.Be the first point of contact for our business for phone and online customers.ESSENTIAL CRITERIA:Previous retail or tool industry experience essential.Good written and verbal communication skills.Passion for providing excellent customer service.An interest in tools is ideal but not required.OTHER DETAILS:5 day week / Store hours: 9am-6:00pm Monday-SaturdayBased in Hayes, West London, UB3 3NFOn-site free car parkingCompetitive salary depending on experience



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