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Field Account Manager

1 month ago

Colchester, Essex, United Kingdom Daisy Communications Full time

Salary: Up to 30000 plus 5000 car allowance or company car

Location: Field Based 

Working Hours: 8:30/9:00 17:00/17:30

This role involves crossselling and upselling to businesses with a typical employee size between 10 and 30. The majority of your time will be spent visiting customers to hold face to face meetings with them with a typical week being 1 day in the office/home and 4 days out on customer visits. As a Field Account Manager your role will involve being a trusted advisor to your customer base proactively offering consultative assistance for any projects pertaining to digital transformation. It is a busy customer facing role delivering exceptional levels of service consistently alongside meeting sales targets. You will take ownership for customer accounts and utilise the support departments where necessary. 

Key Responsibilities: 

    Understand via effective questioning & rapport building your customers current and future requirements to create a mutual account development plan and uncover imminent & future sales opportunities
    Present bespoke solutions to meet customer needs
    Work alongside our deskbased account management team to offer the best complete and transparent service wrap for customers
    Carry out proactive outbound communication to our customers including booking customer visits for yourself 
    Create value and build strong relationships with customers
    Proactively upskill and selflearn
    Crosssell and upsell all Daisy products and services to your existing customers 
    Meet set revenue and product penetration targets on a monthly basis 
    Identify and escalate opportunities to sell further products by way of visit or referral 
    Responsible for keeping churn to a minimum 
    Resign customers into new contract
    Work towards set targets KPIs goals and objectives 
    Schedule and action all tasks to completion within specified timescales whilst ensuring all systems are        kept fully updated for each action and point of customer contact 
    Collect Key Decision Maker contacts and contact details
    Obtain additional information where possible to maximize customer contact details 
 

Qualifications :

    Recent Sales or Account Management experience
    Target & KPI driven
    Excellent communications skills; verbal and written 
    Ability to develop trusting relationships
    Fast thinking
    Selfmotivated
    Resilient and strong willed
    Enthusiastic and willing to learn 
    The ability to work under pressure 
    Excellent customer relations skills 
    Ability to manage workload
    Strong organisational skills 
    Strong team worker 
    Computer literature 
    Account Manager Experience
    Problem Solving
 

Additional Information :

What are the benefits of working at Daisy

Our ethos is simple: the more you put in the more you get out.

We have been voted by Best Companies as the UKs no.1 Telecoms company and we are in the UKs top 30 Best Large Companies to work for in 2023.

Here are some of the benefits that we offer

  • 25 days holidays bank holidays worked are reclaimed as leave and an additional day for each year of service up to 30 days
  • Holiday purchase scheme
  • 500 referral scheme bonus
  • Professional development to help you achieve your personal goals
  • Eye care vouchers available and discounted Medicash membership
  • Access to discounts and savings at more than 1200 retailers
  • An additional day off on your birthday or if youre getting married

#LIRemote

Remote Work :

No

Employment Type :

Fulltime

Key Skills
Time Management,Construction Experience,Managed Care,Management Experience,Microsoft Outlook,Utilization Management,Case Management,Pediatrics Experience,Salesforce,Relationship Management,Leadership Experience,Supervising Experience
Department / Functional Area: Sales
Vacancy: 1