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Validator

1 month ago

Bolton, United Kingdom Morson Talent Remote Work Freelance Full time

Validator

12 Month

£14.42p/hr PAYE

Remote

40 hours per week

Inside IR35

Purpose of the Position:

  • Drive revenue into the business by maximizing the chargeable elements within every job and ensuring adherence to SLA agreements held with our customers.
  • Ensure that every job completed by a member of the engineering team is completed accurately, with all parts added to the job and hours accurately reflecting the task undertaken.
  • Provide accurate and timely estimates for customers requiring additional repairs, following up within agreed timescales to ensure Marshall Fleet Solutions is the chosen provider for these repairs.

Responsibilities:

  • Drive revenue by ensuring every job is completed accurately and all chargeable elements are passed to the customer.
  • Ensure work is charged in line with agreed SLAs with our customers.
  • Accurately charge for all travel times and attendance fees.
  • Bill the correct work times for the tasks completed.
  • Proactively follow up with customers requiring further repairs to complete a repair.
  • Provide customers with accurate and timely estimates for additional work.
  • Ensure the correct elements of the repair are added to contract maintenance, warranty, or recharged to the customer as appropriate.
  • Closely manage customer VOR and update customers with the plan and timescales for repair.
  • Provide feedback to the engineering team where mistakes are made or where processes can be improved.
  • Provide an industry-leading customer experience by providing accurate information to the accounts team for timely invoicing.
  • Collaborate with key stakeholders to deliver exceptional service to customers.
  • Contribute to the team in achieving challenging financial objectives by taking every opportunity to upsell our service or part offerings.

Tasks:

  • Check and rectify engineer's time clocking accuracy.
  • Ensure accurate attendance fees or travel time are captured on the system.
  • Ensure correct parts, consumables, and lubricants are added to the task.
  • Send proforma to the customer to receive a purchase order number prior to repair.
  • Check the customer purchase order number is attached to the job.
  • Construct and send accurate estimates to customers for further repairs and follow up proactively.
  • Pass rechargeable elements back to the customer with supporting information (e.g., photographs and itemized estimates).
  • Ensure elements booked to contract maintenance are accurately charged to the customer or covered under warranty.
  • Explore sympathetic contributions for units recently out of warranty.
  • Ensure all relevant documentation or certification is added to the job and sent to the customer or made available on Marshall Vision.
  • Check subcontracted work is completed correctly and costs are accurate.
  • Work with NPAC to get parts sent to the required location on time for repairs.
  • Create accurate and timely plans to manage vehicle downtime, recording this in IFS and communicating it to the customer.

Required Skills and Experience:

  • Possess good commercial acumen and understand P&L.
  • Be confident in dealing with customer issues or problems.
  • Maintain an engaging and positive attitude.
  • Have good computer skills and understand relevant software packages.
  • Sound knowledge and experience of Microsoft packages such as Word, Excel, and Outlook.
  • GCSE level education (essential).
  • NVQ level qualification (desirable).
  • Mechanical/engineering qualification (desirable).
  • Experience in the transport refrigeration, tail lift industry with a good working knowledge of these products.
  • Experience in a customer-facing role.

Morson is acting as an employment business in relation to this vacancy.

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