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4 months ago
SF have partnered with an established client in central Birmingham, who are recruiting for a Senior Account Manager to join their team on a permanent basis. This is a brilliant opportunity to join a supportive team in an organisation with a fantastic culture. Salary: £45k-£50k Working pattern: hybrid Responsibilities will include: - Provide a professional, knowledgeable point of entry into the Company for stakeholders. - Be commercially aware, credible, and build relationships at C-Suite level within the private and public sector. - Use experience of West Midlands' key sectors to add depth / insight to C-Suite dialogues. - Work collaboratively with public sector stakeholders including Local Authority and Department of Business & Trade teams to support the managed accounts. - Develop and deliver intelligence-led account management plans. - Ensure timely follow up and resolution of actions raised from client engagements. - Use the CRM (customer relationship management) system efficiently and effectively to ensure regular and effective evaluation of activity for all accounts managed, including sharing insights gathered with Local Authority colleagues & Sector Specialist Teams. - Record all engagement, interactions, meetings, phone calls and emails using the CRM. - Work with colleagues across the organisation to ensure a joined-up approach to SRM firms, for example referring to Sector Specialist/ Business Development Managers when expansion projects or job retention projects have been identified. - Engage with key industry associations and trade bodies when relevant. - To work pro-actively and collaboratively with the Head of SRM and SRM colleagues to deliver a professional and strategically valuable service to the organisation and the West Midlands region. - Promote the benefits of the SRM offer to businesses within the West Midlands. - Where required, represent the organisation professionally at events and actively work to always raise the profile of the organisation and the region. - Work with senior leaders across the region and leadership team in the effective operation of SRM for large accounts. - Take a senior role in the SRM team, working closely with the Head of SRM in the delivery of some leadership and management aspects of delivery when needed. - To undertake any other reasonable activities, as requested, relating to the delivery of the organisation SRM service.
