Customer Service Advisor

10 hours ago


Wallingford, United Kingdom Vibe Recruit Full time

Customer Service Advisor

A recognised market leader in their sector, now has a need for an additional Customer Service Advisor, to join their small and professional customer service team.

Duties

  • To review and process Customer orders
  • To respond positively to all requests from Customers
  • To prioritise and process all work within a reasonable time frame
  • To liaise with the Company's Customers by telephone and in writing
  • To review and process incoming orders ensuring quantities and pricing is correct
  • To respond to enquiries about the delivery of products
  • Offer additional or alternative products to the customer as and when applicable
  • Build customer relationships by taking ownership of calls and ensuring the customers needs are always met or exceeded.
  • Manage data entry via the CRM System

Skills & Experience

  • Previous Customer Service experience
  • Good written and verbal communication skills
  • Accuracy in work and attention to detail is essential
  • Computer literate - including SAP, Microsoft Outlook, Excel and Word
  • Calm, organised and able to work in a Team
  • Willingness to 'go the extra mile' for every customer
  • Any previous knowledge of building or DIY products would be an advantage, but full training will be given to ensure a detailed knowledge, of the company products


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