CCTV SOC Operator

ResponsibilitiesYoull play a vital part in keeping people property and information safe. That includes:Effectively process alarm activations across a variety of platforms in accordance with customer-defined specifications ensuring a duty of care to all staffManage mobile alarm call outs and provide solutions in a timely mannerMonitor CCTV and respond to all customer requests relating to their alarm system and escalate issues accordingly. Experience within a control room is preferred but not essentialAnswer all calls promptly with a high level of customer service giving assistance to internal and external customers including liaising with third parties and contractors as requiredEnsure that all systems/databases are updated in a timely and accurate mannerProvide client reportsPlease note - The responsibilities listed here arent the full picturebut they give you a good sense of the role. If you meet the minimum requirements and believe youve got what it takes to succeed wed love to hear from you.Qualifications : What were looking for:Were looking for someone who sees a different worldsomeone who values teamwork shows initiative and wants to grow. Ideally youll have:1 year customer service experienceExcellent customer service skills - able to communicate at all levelsWillingness to learnAbility to work as part of a teamGreat attention to detailCan work under periods of pressureExcellent interpersonal and communication skills able to listen to give clear and concise instructionsHas decision-making capabilityComputer literate - proficient in MS Office ability to adapt quickly to new systemsProfessional in appearance and attitudeDemonstrate a high level of integrity whilst dealing with sensitive and confidential situationsEmbody and uphold the Securitas Core Values of Integrity Vigilance and HelpfulnessA flexible approach to working hours including the requirement for covering of holidays and sickness.Why Join SecuritasWe have a promise to our people a People Promise where opportunity people and purpose play a vital role in our day to dayOpportunity: We see potential in every person and situation.People: We open our eyes to all thats good.Purpose: We make your world a safer place.We believe in your future not just your past. At Securitas youll find a career built on trust respect and progress.Additional Information : Its great to see youre considering a career with Securitas UKJoin our global team of 375000 colleagues and help make the world a safer place.At Securitas we live by our values of Integrity Vigilance and Helpfulness and our People Promise:Opportunity We see potential in every person and situationPeople We open our eyes to all thats goodPurpose We make your world a safer placeWhat You Can ExpectOur Recruitment Team reviews every application carefully. Applying can feel daunting but were here to support youjust email us if you need help.Diversity & Inclusion Be YourselfWe are an inclusive employer proud of our Level 2 Disability Confident status (guaranteeing interviews for eligible candidates) and recognition as an inclusive employer. We support equality through Employee Networks the Race at Work Charter and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week International Womens Day PRIDE and Black History Month.Your BenefitsPluxxe  Securitas Perks gives you access to a great range of discounts on a variety of retailers services and everyday spending to suit your shopping habits.Epassi - Save up to 25% on membership at thousands of gyms leisure centres yoga studios bootcamps and moreDental Plans - A range of plans providing support providing cash back towards everyday dental costs such as dental examinations X-rays and treatmentHSF Health Plan - Range of healthcare cash plans at highly discounted rates providing families with peace of mind by getting cash back on everyday medical costs such as dental check-ups contact lenses and acupuncture and by covering unexpected costs.Cycle to Work  A super cost-effective way of getting a brand new bike cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.Specsavers  Save money on eye tests and when purchasing spectacles.WeCare  A 24/7 online GP mental health support service get fit programme and more.Toothfairy  Online access to advice and guidance from real UK Dentists.Pension Plan  Plan for your financial future by building up a benefit in the Securitas Pension Plan with the benefit of employer contribution plus tax relief on your contributions.My Future Now  Transfer other pension saving into your workplace pension.Payroll ISA  An ISA savings account is a great way to meet your longer term personal financial goals.Free Mortgage AdviceGo & Live  Financial Wellbeing HubDeath in Service Benefit - Permanent employees are automatically covered for Life Assurance which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by SecuritasTake the Next StepJoin a team that values you. Click Im Interested and start your career with Securitas UK today.See a different world.Remote Work : NoEmployment Type : Full-time Key Skills Forklift,Calipers,Basic Math,Heavy Equipment Operation,Math,Packaging,Mechanical Knowledge,Paving,Fireworks,Clamp Truck,Excavator,Manufacturing Experience: years Vacancy: 1