Gaming Operations Manager

Grosvenor Casino CoventryAs a Gaming Operations Manager youll play a crucial role in ensuring the seamless flow of gaming excitement. Youll oversee all gaming activities within the casino including table gaming electronic gaming and poker ensuring each area operates effectively efficiently and in accordance with regulatory requirements.  Collaborating with the General Manager youll contribute to bringing the Grosvenor Business Plan to life focusing on enhancing customer excitement driving business growth and maintaining an exceptional casino experience for our customers.  Your leadership will be instrumental in fostering a culture of excellence among your team promoting high standards of customer service and innovating gaming operations that excite and entertain guests. Qualifications : Have previous casino management experience an excellent knowledge of all UK gaming activities and proven success in achieving sales and yield targets Hold a current PML License Have a proven track record and ability to lead a team of people and communicate the standards and targets for a successful casino. Be people focused with a passion for delivering first class customer experiences Demonstrate an Inclusive people leadership style recognising team members and stakeholders for their individuality Be able to demonstrate the company values and correct behaviours that will support driving our mission to be the most loved Casinos in the UK Have proven experience conducting/recording EDD and RG conversations with customers ensuring compliance with all regulatory and legislative requirements Additional Information : Why Join UsBecause your skill deserves the right setting.A Salary That Reflects Your Value - We know talent when we see it and we reward it. Youll earn a competitive salary that recognises your contribution from day one.A Rewards Package That Goes Further - From team competitions and bonuses to staff perks we believe in making work both fulfilling and rewarding.A Warm Welcome That Sets You Up to Win - Our induction isnt just a process its a real welcome. Youll get the support and confidence you need to hit the ground running.Work That Means Something - Youll have the chance to shape the way we do things take part in exciting projects and see your ideas make a real difference.A Culture That Puts People First - Were proud to support and look out for each other. Its part of who we are and why people stay.A High Standard Shared Together - We set the bar high because we care but we do it as a team not in competition. When one person wins we all do.Real Support for Your Growth - Whether youre new to the industry or ready to take the next step were here to help you develop and grow.Be Part of Whats NextIf youre looking for more than just a job - if you want to be part of a team that values passion performance and care - wed love to hear from you.Were building something special at Grosvenor Casinos. Join us and be part of it.Were for EveryoneAt Grosvenor Casinos and The Rank Group were committed to creating a workplace thats welcoming and inclusive. If you need any adjustments as part of your application or interview just let us know - were happy to help.Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.Candidates must be 18 years of age or older and have the legal right to work in the UK.Remote Work : NoEmployment Type : Full-time Key Skills Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management Experience: years Vacancy: 1