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Internal Sales Executive

4 months ago

County Armagh, United Kingdom Reed Full time

Internal Sales Executive

Due to continued growth, my client are currently seeking an Internal Sales Executive to join their team in Armagh.

This is a Full-Time, Permanent Position.

Working hours: Monday – Thursday: 8.30am – 5pm and Friday: 8.30am – 4.30pm.

Offers one day a week WFH after a successful probation period.

Job Role:

You will be responsible for growing and developing sales for customers inside the business by capturing outbound calls.

Essential Criteria:

  • Minimum of 2 years’ experience in sales, telesales and/or account management.
  • Proven record of success in direct outbound sales, including a demonstrated ability to generate and qualify leads (Account based sales is a benefit).
  • IT proficient with the use and demonstrable experience of using Microsoft Office, online marketing, and social media (CRM proficiency experience is an advantage).
  • Excellent communication skills both written and verbal – with the ability to communicate with stakeholders at all levels.
  • Ability to manage and prioritise a busy workload.
  • Ability to work on your own initiative as well as part of a team.

Main Duties and Responsibilities:

  • Capture the outbound calls of regional customers for the business.
  • Grow and develop business relationships and in turn increasing profits and sales.
  • Supply product knowledge to customers.
  • Process Sales orders and deal with customer queries.
  • Identify opportunities to grow business with designated existing customers.
  • On-boarding of customers to online ordering option.
  • Operate as the main point of contact for assigned customers, develop, and maintain long term relationships.
  • Win new business by generating new leads and business relationships, this involves cold calls and calls to existing customers daily.
  • Target marketing campaigns, prospecting, and proactive enquiry generation.
  • Meet and/or exceed individual and team sales targets.
  • Deal with customers and potential customers via telephone, email or in person if required.
  • Receive customer complaints and investigate nature of complaint.
  • Solve customer queries relating to orders pending and dispatched.
  • Deal with all customer issues/queries/requests for product and service information promptly, efficiently, and courteously, ensuring appropriate follow-up is completed where required.
  • Maintain effective communication and good working relationships with all internal and external teams, particularly operations, sales, stock control and credit control to ensure maximum customer service levels are achieved.