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Casual Housing Night Support Worker

2 months ago

Blackburn, United Kingdom Ashberry Recruitment Full time

Ashberry Recruitment are currently looking for a Night Concierge for their well-respected client based in Blackburn.

As a Night Concierge, you will be providing assistance with Housing Management functions and will often be the first point of contact.

Some of your duties and responsibilities will be as follows:

  • Work with clients to resolve conflict using de-escalation skills where appropriate
  • Make decisions with regard to excluding clients in conjunction with the duty/on-call manager
  • Clean office space and communal areas on a scheduled basis and clean and prepare void rooms in order to maximise occupancy and ensure turn around targets are met
  • Assist with logging and reporting maintenance work including emergency out of hours repairs
  • Supporting clients with welfare rights, budgeting, employment, education and training
  • Responsible for providing concierge services across more than one site including attending other sites to deal with incidents and using CCTV to monitor sites
  • Manage front of house duties including telephone calls and external visitors

Requirements for the role:

  • Enhanced DBS Check
  • Must have a proven track record of providing information, advice and guidance to clients
  • Knowledge and understanding of basic IT suitable for an office environment
  • Knowledge of basic housing management tasks and working with vulnerable individuals