Prevention Bookings Officer Prevention

DescriptionBookings Officer - PreventionAdministrator - Role Profile Admin 2BPublish date: Wednesday 29 October 2025Closing date: Tuesday 11 November 2025 at 11:59pmSalary: 26403 - 27694Hours: Temporary contract full time 37 hours per week Monday to FridayOverviewWest Midlands Fire Service (WMFS) is the second largest fire and rescue service in England serving an area of 902km square and a population of more than 2.9 million people.Our vision is Making the West Midlands safer stronger and healthier.This vision and the strategic goals outlined in Our Strategy are what drives the people professionalism and pride with which we serve our communities.An exciting opportunity has arisen to join our Prevention Bookings Team on a temporary basis until Tuesday 31 March 2026.Our Prevention Bookings Team play an important part in the delivery of Prevention activities and education aimed at reducing risk and vulnerability to fire and other emergencies.We are looking for an individual who under the direction of the Bookings Team Supervisor can work to tight deadlines to process and progress referrals received for Prevention activities and education to an excellent standard.Responsibilitiesprovide a point of contact for internal and external customerscreate records assess and prioritise risk book appointments/visitsprovide an excellent level of customer service administrative support and data input utilising word processing and spreadsheetsprocess and schedule school visits to Safeside our experiential learning centre.Experience and skillsEssentialcomputer literacy (experience with O365 Microsoft Teams Word Excel)customer service experiencegood interpersonal skillsexcellent verbal and written communication skillsability to work to tight deadlines while prioritising own workload.Desirablecall centre experienceprevious experience in prevention and/or health wellbeing and social care.BenefitsWe offer a friendly working environment and benefits including:flexible and agile working arrangementsfree on-site gym facilitiesfree on-site parking.We also offer access to an in-house occupational health (OH) facility including OH health and fitness advisors sports therapists physiotherapists cognitive behavioural therapy practitioners and counsellors.In addition employees have access to:24/7 Employee Assistance Programmewellbeing programmesblue light discounts across many retailers through partner schemesSports and Welfare scheme (for a small fee) with access to discounted products and services.DiversityWe welcome applications from all eligible candidates. However as women and Black and minority ethnic employees are currently under-represented in our service we particularly encourage applications from these groups.WMFS is committed to safeguarding and promoting the welfare of children young people and adults. We expect the same of every staff member.Successful candidates will be subject to necessary pre-employment checks including - where applicable - relevant level Disclosure and Barring Service (DBS) check qualifications medical clearance identity and right to work. All applicants will be required to provide two suitable references.How to applySend your CV and answer the questions detailing previous experience to outline your suitability for the role.QuestionsIf you have any questions about the role or would like an informal discussion please contact Jack Clements on or by email at Job SummaryRequired Experience:Unclear Seniority Key Skills CCTV,Federal Agencies,Customer Service,Clearance,Facility,Suspicious Activity,Property Damage,Public Safety,Daily Operations,Professional Development,Access Control,Communication,General Public,Procedures,Powerpoint Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 26403 - 27694