Level 3 IT Solutions Apprenticeship

Level 3 IT Solutions Apprenticeship - Taverham High SchoolProvide on-site IT support at Taverham High School maintaining network access security and data backups. Assist staff and students with IT issues monitor systems for proper use and respond to helpdesk requests both on-site and remotely within the Enrich Learning Trust.Apprenticeship Overview:Salary: 14526.20 a yearWorking Week:Monday to Friday 8:00am - 4.00pm with a 30 minute break.Duration: 18 monthsHours: 37 hours per weekLevel 3 IT Solutions Technician Apprenticeship standard qualificationOnline training supported by our dedicated tutorsAddress: Taverham High SchoolBeech Avenue Taverham Norwich NR8 6HPDuties:Network Maintenance and SupportTroubleshoot and resolve IT issues and service requests via the central ticketing system escalating where necessary.Install and configure hardware and software on workstations.Maintain a knowledge base and ensure smooth running of networks applications and user access.Manage user accounts adding new users removing leavers and maintaining online services such asMicrosoft 365 and MIS.Prepare set up and store devices such as iPads and laptops when required.Hardware MaintenanceSet up and test new equipment and assist staff and students with IT hardware and software issues.Carry out basic maintenance such as replacing printer consumables fixing paper jams and cleaning projector filters.Perform minor hardware repairs and keep an inventory of equipment.Network SecurityHelp maintain the trusts networking infrastructure including Wi-Fi switches and servers.Identify areas to improve IT security and promote safe usage practices.Support compliance with GDPR Data Protection and copyright regulations.Project SupportProvide on-site technical support for IT projects and complete assigned project tasks on time.Work collaboratively with the IT team and update the IT Manager on progress and challenges.Audio-Visual SupportSet up and operate AV equipment for lessons assemblies and school events.Record edit and produce videos for internal and external use.Liaise with suppliers for AV equipment hire or purchases and ensure proper storage and care of resources.General ResponsibilitiesAdvise staff and students on cyber safety and correct network use.Maintain confidentiality uphold safeguarding practices and follow trust policies.Attend occasional evening events to provide technical support.Participate in training performance reviews and assist with IT provision across the Enrich Learning Trust.Support in responding to cyber incidents when required.Skills:Communication skillsIT skillsAttention to detailOrganisation skillsProblem solving skillsAdministrative skillsAnalytical skillsTeam workingInitiativeWhat is the expected career progression after this apprenticeshipPotential full-time employment for the right candidate upon successful completion of the apprenticeship.Company BenefitsAmazing discounts: eligible for an NUS card apprenticeship travel discounts and special rates at places like Nandos ASOS and Vue cinema.Regular pay rise after 12 months prizes and vouchers for Apprentice of the MonthPre-employment checks. Please be aware that upon a successful offer of employment the company completes digitalised right-to-work checks and DBS applications via an external provider - Matrix Screening. The company also completes an internal online social media search in line with Keeping Children Safe in Education guidance.#InspireLP Key Skills Organizational Management,Presentation Skills,Agile,SAFe,AWS,Solution Architecture,Conflict Management,Data Management,Scrum,Team Management,Pre-sales,Management Consulting Employment Type : Trainee Experience: years Vacancy: 1