Income Recovery and Enforcement Officer

Title: Income Recovery and Enforcement OfficerContract Type: Permanent FT 35 hoursSalary: Starting from 32881 per annum (London weighted salary) or 28886 per annum (Regional salary)Reporting Office: London Stratford or Manchester TraffordPersona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)Closing Date: 22nd October 2025Interview Dates: 29th 30th & 31st October 2025Income Recovery and Enforcement Officer - Role (Role Profile - please note that for advertising purposes the role is known as Income Recovery and Enforcement Officer but within the business the role is known as Recovery and Enforcement Lead)Benefits include: Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme and many moreEarly applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Income Management Team at L&QAre you looking to make a real impact in housing arrears recovery and enforcementWe are seeking an Income Recovery & Enforcement Officer to join our Income Management this specialist role youll take ownership of a portfolio of accounts already subject to legal action managing cases from preparing court paperwork through to eviction where necessary.Youll be trusted to represent L&Q in court on occasion and make confident informed decisions that directly shape outcomes for our residents and the organisation.This is a fast-paced target-driven role where youll balance firm enforcement with compassionate customer service supporting residents to get back on track while safeguarding L&Qs ability to invest in homes and communities.If this sounds like you we would love for you to applyYour impact in the role:Manage a caseload across the legal stages of the arrears lifecycle including preparing and presenting cases in court and progressing to eviction where .Main point contact liaising with our external legal advocates who represent L&Q at court on our behalf.Your responsibilities will include preparing witness statements and documentation to secure successful outcomes at court.Take confident decisions on enforcement action balancing risk and customer impact.Work proactively to meet call and case management targets handling a high volume of customer contact.Provide residents with advice and signposting to maximise income and sustain tenancies where possible.Collaborate with colleagues across Housing Finance and Legal ensuring a seamless approach to arrears management.What youll bring:Proven experience in housing arrears recovery and enforcement including legal proceedings through to eviction.Confidence in decision-making and managing a fast-paced high-volume workload.Strong customer service skills with the ability to handle sensitive and challenging conversations.Knowledge of welfare benefits and tenancy-related arrears processes.Excellent organisational negotiation and influencing skills with the ability to work both independently and collaboratively.If you require any reasonable adjustments at any stage during this process including application stage please email About L&Q:Were one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250000 people call our properties home and were proud to serve diverse communities across London the South East and North West of England.At L&Q people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework which outlines our core expectations and should be demonstrated at all times and all levels when representing L&Q.L&Q strongly believe a diverse and inclusive workforce is important and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.At L&Q sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.Click here to find out more about L&Q and why you should join us#TJRequired Experience:Unclear Seniority Key Skills Accounting Software,Accounting And Auditing,Accounts Receivable,Accounts Reconciliation,Computer Data Entry,Cooperate risk management,Accounting & Finance,Collection And Recovery,Account Management,Cash Management,Communication,Conflict Management,Microsoft Excel,Telephone Skills,Customer Relationship Employment Type : Full-Time Experience: years Vacancy: 1