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Complaints Handler

1 month ago

Sevenoaks, United Kingdom James Frank Associates Full time

Our client, a well-established and hugely-successful business in the Financial Services industry is seeking a Complaints Handler to join their Customer Service Team on a full-time, permanent basis.

This is the ideal role for someone with previous Customer Service experience to join a thriving business, playing a pivotal part in their customer care journey whilst ensuring standards and regulations are met and adhered to.

The ideal candidate will have previous experience liaising with third parties and customers both over the phone and via email, dealing with escalated complaints whilst ensuring a high level of customer service is maintained at all times.

Due to the location of the office candidates are required to drive and have access to their own vehicle.

Key Responsibilities:

- Work as part of a motivated team in order to ensure that all inbound complaints are handled correctly

- Always work within company frameworks and regulations

- Source the best outcome for the customer and company alike

- Use a high level of customer service skills to ensure the client is provided the best service possible, resulting in the best outcome and resolution where possible

- Work with the team to make improvements to internal processes

- Research the root cause of complaints, ensuring that improvements and changes are made accordingly

- Build and maintain relationships with clients

This is a fantastic opportunity for a customer-focused candidate to join a thriving business as a Complaints Handler.

You will provide the highest levels of customer service in order to ensure problems and complaints are resolved within an effective and timely manner.

Ideally you will have previous experience liaising with colleagues and clients over the phone, along with third parties whilst building and maintaining relationships.

CVs are being reviewed, so please apply now for immediate consideration.

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