Client Service Manager

As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.Job DescriptionClient Service ManagerLocations: Basildon Essex HybridGet To Know Us:The Client Service Manager is responsible for ensuring the successful delivery of services to clients fostering strong relationships and enhancing overall customer satisfaction. The role requires a mix of customer support communication problem-solving and project management skills.Why You Will Love It Here Flexibility: Hybrid Work ModelYour Future: Professional Development Reimbursement including access to SS&C UniversityWork/Life Balance: Competitive holiday schemeYour Wellbeing: Competitive benefits designed to support the wellbeing of our staffDiversity & Inclusion: Committed to Welcoming Celebrating and Thriving on DiversityTraining: Hands-On Team-customised throughout your careerWhat You Will Get To Do:Service Management Develop existing client relationships with relevant ClientsLiaison with the clients oversight team to ensure that service meets requirementsManage the communication and participate in resolving any service issuesUnderstand clients business /productsKeep abreast of current client relationship status through the regular review of Management Reports e.g. Client feedbackIssue Management Contact points for day-to-day service issues raised to or by Client or internal contactsProduce & maintain Service Issues Log on a weekly basisDay-to-day liaison with all stream area contacts in operational areas to ensure service is delivered within SLA and quality is measured within KPIsAttend (weekly) Client conference callReporting KPIsReview and validate KPI pack informationMonitor service against KPIs and dispatch monthly KPI reports within agreed service levelsProvide commentary for KPI packEnsure relevant information is available for Lead CSM representation at weekly Stream meetingCommunication Responsible for provision of service management related information to client contacts in a timely manner and in an appropriate formatLiaise with internal operational/IT counterparts to facilitate information flow and appropriate actionsMeeting Management Participate in meetings (internal and external) & conference calls as requiredAttend necessary internal prep meetingsInvolvement in the completion of supporting meeting documentation agenda minutes actions etc.New Business & Promotional Activity SS&C Products & ServicesDevelop SS&C product knowledgeTeam Management Sharing Best PracticeInitiate and participate in departmental Best Practice discussions cross streamsAdditional responsibilities To carry out any other duties which are within the employees skills and abilities whenever reasonably instructed to support continuous developmentWhat You Will Bring:Experience in a financial services environment within a client relationship role.Ability to manage high-pressure situations with professionalism.Familiarity with industry-specific tools or platforms relevant to the client base.We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. Its important to us that we strive to have a workforce that is diverse in the widest sense.Thank you for your interest in SS&C If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.Required Experience:Manager Key Skills Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients Employment Type : Full-Time Experience: years Vacancy: 1