Work Planning Technician

AtSouth West Waterwe believe that the strongest businesses are built on solid stable foundations - with a vision and a culture that gives them the freedom to change improve and innovate. Were proud to be responsible for providing reliable efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we have huge ambitions. Not only are we committed to reaching net-zero by 2030 but weve also partnered with Wildlife Trusts National Parks and local partners to help ensure a better future for generations to come. So if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed #JustAddWater.Would you like to use your organisation and communication skills within an exciting and progressive companyWe currently have a fantastic opportunity available for a Work Planning Technician to join our team based in Exeter. You will join us on a full-time permanent basis and in return you will receive a competitive salary of 25274 per annum excellent benefits and rewards.About the role:In this role you will be responsible for providing effective work planning scheduling and contract management. This will include the planning and scheduling of work for the Meter Reading and Meter Maintenance Field Teams as well as supporting the non-household meter reading contracts. A key function of this role will be to support a multi-skilled proactive and flexible approach to the Work Planning teams activities and additionally maintain field-based performance metrics; delivering end to end customer service to provide high quality customer care in accordance with business youll be doing:What youll be doing:Effective use of planning and scheduling systems to optimise productivity in the Metering Teams by identifying and issuing work based on centrally available information.Running reports for Company performance reporting board report and performance management; ensuring outputs are supplied to the optimum quality and timescale.Admin support of the contractual measures and business systems.Liaise with partners and other business areas to resolve queries and respond within agreed timescales to compliment resolution.Support all Metering Teams in delivering high levels of customer and technical service to meet business objectives and drive continued improvement.Work to proactively reduce and prevent Long Unread MetersBe responsible for identifying and mitigating areas of risk to performance with through continuous recording of daily risks and liaison with team managers to allocate resources accordingly across depot areas.What we are looking for:Confident ability in using excelGood general standard of education with a minimum of GCSE Grade C or equivalent in English and MathsExcellent oral and written communication skillsResilience and ability to stay calm when under pressureAbility to organise and prioritiseBuild and maintain cooperative working relationships with others.Whats in it for you:At South West Water we dont all do the same job but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen return for our peoples hard work and commitment we offer an excellent range of benefits:Generous holiday allowance plus bank holidaysBuy or sell annual leave to offer you extra flexibilityBuy a bike and safety equipment tax-free through our Cycle to Work schemeWe offer free car parking at the majority of our sitesTake up to 26 weeks additional maternity leaveShare your parental leave and split your time off to care for your child how you chooseInvest in Pennon Group plc through our employee share schemesWe support our people by offering a free confidential Employee Assistance ProgrammeLook after your wellbeing with our Champion Health support platformEnjoy free eye tests and discounts on frames and lenses at SpecsaversEnjoy access to thousands of deals and discounts on supermarkets high street shops online retailers travel eating out cinemas gyms and much more though PerkboxA range of group discounts: The Dell Advantage Programme Virgin Media Affinity Scheme Vodaphone Advantage and moreA discretionary BonusCompetitive Contributory PensionAnd plenty moreClosing date: 12th October 2025Be yourself we like it that way. Together we will build a culture of belonging where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care we value everyone we celebrate uniqueness.Our core values which are essential to our success are:Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.Be the Future - Embrace change. Drive Progress. Own the challenge.Required Experience:IC Key Skills GP,Acquisition,Corporate Sales,Dca,AC Maintenance,Archicad Employment Type : Full-Time Experience: years Vacancy: 1