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Retail Store Manager

3 months ago

Leeds, United Kingdom Cambridge Satchel Full time

Company Description

Cambridge Satchel celebrates brilliant British craftsmanship and fantastically interesting leather goods. Inspired by styles from the past, the brand creates products made perfect for today.


Role Description

This is a full-time on-site role for a Store Manager at Cambridge Satchel, for the opening of a brand-new store in the stunning Victoria Quarter. The Store Manager will be responsible for day-to-day store management tasks, including ensuring customer satisfaction, providing excellent customer service, managing store operations, and implementing retail loss prevention strategies.



Key Responsibilities

  • Provide excellent service levels in store and ensure this is delivered from every member of staff
  • Set and understand store targets and strive to exceed them on each week and month
  • Manage the team to keep a high performance through individual and store sales
  • Support and challenge the team to keep building customer relations and deliver perfect service
  • Communicate targets and key information to the team, making sure that the management message is received by all staff through daily briefs and updates
  • Inspire teamwork and motivate staff to ensure good morale
  • Lead by example, ensuring the team are brand ambassadors
  • Recruitment and onboard new starters when required.
  • Complete store reports and provide in depth analysis of sales and customers
  • Maintain confidentiality of financial reports, targets and product
  • Manage stock levels and make key decisions about stock control
  • Stock control through regular updates and stockroom walks to ensure store is in best possible position regarding stock
  • Plan, prep and execute sales and promotions
  • Identify key lines and use VM guides to ensure maximised sales opportunities
  • Maintain high standards on the floor at all times
  • Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitor activity
  • Deal with customer enquiries and complaints in a timely and professional manner, at all times endeavouring to retain loyalty
  • Follow company banking and cash handling procedures and be responsible for the security thereof
  • Contribute to a safe working environment by adhering to and implementing legislative health and safety requirements as required.
  • Resolving security issues
  • Resolve any HR issues in a professional and timely manner, seeking assistance from the HR Department where necessary.
  • Manage rotas, payroll and report monthly
  • Manage controllable costs and petty cash
  • Manage staff holiday ensuring the store is always suitably covered and team is using holiday throughout the year
  • Monitor standards in and around the property reporting any maintenance issues
  • Ensure back of house areas are clean and well-presented and post/parcels/deliveries are managed closely
  • Be knowledgeable on all things CSC as you will be a key contact point for Head Office departments
  • Build relationships with other store managers
  • Complete any reasonable duties as requested by the Company to develop the business, including but not limited to administration and supporting other sites within the business.


You will need to show evidence of the following skills

·      Effective leadership and the ability to motivate others

·      The ability to plan and prioritise workloads and delegate accordingly

·      The capacity to grasp new concepts quickly

·      The ability to multi-task, work under pressure and meet deadlines

·      Shrewd business sense and a well-developed commercial awareness

·      Have an authorative presence and demonstrate assertiveness when required

·      A desire to work as part of a team to generate fresh and innovative ideas

·      Understanding of basic IT, tech and manual equipment

·      Be passionate about The Cambridge Satchel Company and product

·      Be a brand Ambassador

·      Strong leadership skills

·      Organisational skills

·      Be confident, enthusiastic and energetic