3rd Line Support Engineer
2 weeks ago
3rd Line Support Engineer | Staffordshire | £40,000-£45,000 Oscar Technology has partnered with a leading MSP in Staffordshire to recruit for a skilled 3rd Line Support Engineer to join their team. Job Description As a 3rd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. You will work closely with the IT field team to resolve issues and ensure the smooth operation of company and customer systems. Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone.Providing 3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.Assist with data retrieval, backup management - either onsite or cloud based.Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles. Essential Skills: Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.Knowledge with virtualization tec...
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3rd Line Support Engineer
3 days ago
Stoke-on-Trent, United Kingdom Oscar Technology Full time3rd Line Support Engineer | Staffordshire | £35,-£45,Oscar Technology has partnered with a leading MSP in Staffordshire to recruit for a skilled 3rd Line Support Engineer to join their team.Job DescriptionAs a 3rd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. You will work closely with...
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Senior IT Engineer
2 weeks ago
Sunbury-on-Thames, United Kingdom Mackenzie Jones Full time**Senior IT Engineer - 3rd Line. Circa £45k - £50k. 6 Months Fixed Term. Hybrid - ideally 2 days a week onsite / May consider Fully Remote. West London. T6/MN/18385-3.** Global organisation is seeking to secure a Senior IT Workplace Engineer. **Role**: - Support the design, build, testing & deployment of client workplace solutions. - Management &...
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2nd Line IT Support Analyst
4 days ago
Stoke-on-Trent, United Kingdom Voyage Care Full timeRole Overview and Purpose The 2nd Line IT Support Analyst is responsible for delivering high‑quality second‑line technical support to Voyage Care staff across the organisation. The post holder will respond promptly to support requests, providing regular updates to users to keep them informed of ticket progress. The successful candidate will contribute as...
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2nd Line Support Engineer
4 days ago
Stoke-on-Trent, United Kingdom OCC Computer Personnel Full time2nd Line IT Engineer – Patching IT Service Operations Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully secure ICT services across the UK. You will...
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2nd Line Support Engineer
2 weeks ago
Stoke-on-Trent, United Kingdom OCC Computer Personnel Full time2nd Line IT Engineer – Patching IT Service Operations Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully secure ICT services across the UK. You will...
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Stoke-on-Trent, United Kingdom Modis Full time**1st / 2nd Line IT Support Analyst (Italian Speaking Role)** IT Support Analyst / 1st Line / 2nd Line / Service Desk / Permanent / Stoke-on Trent My client, a well-established business with a global presence is looking for a passionate 1st / 2nd Line IT Support Analyst who is fluent in speaking Italian to join their growing IT team. There will be a...
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1st Line Technical Support
2 weeks ago
Stoke-on-Trent, United Kingdom Uniting People Full timePermanent Opportunity Full Time - 37 hours per week Mon - Fri Stoke - on - Trent Main duties and responsibilities - To provide dedicated first line support to all users of computing facilities across the Academy this is likely to include Google Android/Apple/Mac, PC operating systems, printers, laptops, tablets and other equipment or services connected...
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2nd Line IT Support
2 weeks ago
Stoke-on-Trent, United Kingdom Nextech Group Full timeRole: 2nd Line IT Support EngineerLocation: Stoke-on-Trent £36,000 + Benefits Manufacturing SectorDo you enjoy solving complex IT challenges and want to be part of a business where technology truly underpins operations? We're looking for a 2nd Line IT Engineer to join a leading manufacturing company in Stoke-on-Trent, supporting both office and production...
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1st Line Support Engineer
4 days ago
Stoke-on-Trent, United Kingdom Ember Search Full timeTo provide 1st line technical support; answering support queries via phone and email. To maintain a high degree of customer service for all support queries and Adhere to all service management principles. To take ownership of user problems and be pro‑active when dealing with user issues. To triage all calls and log on the call logging system. Respond to...
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1st Line Support Engineer
1 week ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Ember Search Full time £25,000 - £40,000 per yearJob Description Duties and Responsibilities:To provide 1st line technical support; answering support queries via phone and email.To support users remotely.To maintain a high degree of customer service for all support queries andAdhere to all service management principles.To take ownership of user problems and be pro-active when dealing with user issues.To...