Technical Services Co-Ordinator

2 weeks ago

Kent, United Kingdom Zest Food Jobs Full time

An established food business who offer a range of products, known for their positive cultural reputation and values, furthermore what they do offer much delight to your culinary skills


If you are a technically talented candidate who loves systems, creating efficiency with a sound knowledge of BRCGS, quality management systems and food safety processes and suppliers this is a great role for you


Reporting to the Technical Manager, this is a customer-facing and varied role that includes:

  • Completion of food manufacturers’ specifications and approvals (including completion of risk assessments and supply chain maps), both via customers’ online portals and/or in Word/Excel formats to agreed deadlines.
  • Direct technical support to a wide client base and group technical via email, telephone or Microsoft Teams channels.
  • Liaison with suppliers (product, packaging, adjuncts) as necessary in respect of a range of alcoholic products, vinegars and condiments.
  • Provide internal technical assistance to the Commercial and Production teams.
  • Maintain and keep up-to-date technical databases and resources.
  • Logging and investigating complaints to identify root causes and corrective actions.
  • Assist as necessary in second- and third-party audits in support of the Technical Manager and/or Senior Technologist.
  • Conduct traceability exercises according to internal schedule and at customer request.
  • Completing KPI reports (Excel, PowerPoint)


So what do you need?


  • Min. of 2 years’ previous experience in a customer-facing technical role within the food and/or drinks industry.
  • Hands-on experience with online specifications and approval portals.
  • Excellent communications skills, with a good standard of written and spoken English.
  • Good standards of numeracy and IT skills (Microsoft 365 suite of applications – Word, Excel, PowerPoint, Email).
  • Highly organised and accurate, with good prioritisation and analytical / problem-solving skills.
  • Ability to work on own initiative and as part of the team, able to engage and influence within a growing and changing business.
  • Flexible and adaptable to variable workloads with pace in a volume environment.
  • HACCP Level 3 or higher, and Food Hygiene
  • Experience of or familiarity with ERP-based data management systems, including traceability of materials and packaging.


*Sponsorship is not available with the role

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