Product Customer Support/Helpdesk
2 weeks ago
Product Support / Software / SAAS / Service / Helpdesk / Client Support / Project Support Key Responsibilities • Level 2 customer support skills, dealing with escalations around the product from level 1 triage. • Respond to customer claim that have not been resolved by level 1 technical support team in line with customer SLAs • Liaise with Product and technical team to be able to respond to claims with high quality professional responses • Track and Close tickets in the in-house ticketing system (Zoho for now) • Maintain related documentation • Report support KPIs to the Operation managers to ensure continuous improvement process • Contribute to product improvement process Integration Projects Support • Participate in project meetings, providing analytical support and assisting in integration project documentation • Assist in the implementation of new systems, tools, or processes facilitating integration project management • Feed the development team with the right elements to ensure correct interface development • Liaise with the third parties partners to ensure project are managed in line with plan in budget • Conduct thorough User Acceptance Tests to ensure integration are delivered as per business requirements • Provide documentation and operational support post implementation of changes Assist in documenting an...
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Customer Support Representative
1 week ago
Reading, United Kingdom UPP Ltd Full timeA successful University campus is about so much more than buildings. It is about the environment, the atmosphere, and the people - creating that sense of home that will help students feel safe, secure, and help them thrive. At UPP, we understand just how important this is and that’s why at each of the universities we partner with we have a dedicated onsite...
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Helpdesk Coordinator
2 weeks ago
Reading, Reading, United Kingdom We Are Disrupt Full time £37,000 per yearHelpdesk Operations Coordinator - Maternity CoverLocation: Reading (parking on site)Contract: 12-month fixed termStart Date: November 2025-October 2026Salary: Up to £37,000 per annumAre you highly organised, detail-oriented, and passionate about delivering excellent customer service? An exciting opportunity has arisen within the automotive industry for a...
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Helpdesk Assistant
4 days ago
Reading, United Kingdom UPP Full timeThis is a fixed-term, one-year position, working 17.5 hours per week from 16:30 to 21:30 on a rolling rota, including weekends and bank holidays. Helpdesk and General Office Duties Provide a professional and customer focused first point of contact, keeping accurate records and responding appropriately to all requests, in line with Company procedures and...
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Customer Support Representative
2 days ago
Reading, Reading, United Kingdom UPP Full time £26,000 - £27,000 per yearA successful university campus is about so much more than buildings. It's about the environment, the atmosphere and the people – creating that sense of home that will help students feel safe, secure, and help them thrive.Here at UPP we currently have an exciting opportunity for a Customer Support Representative - Helpdesk to join our Reading University...
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Evening Helpdesk
3 days ago
Reading, United Kingdom UPP Full timeA leading facilities management company in Reading is seeking a Helpdesk Assistant to provide excellent customer service while managing service requests and coordinating on-site activities. The role requires strong communication skills and attention to detail, with responsibilities including operating a facilities management database and emergency services....
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Helpdesk Agent
1 week ago
Reading, United Kingdom Thames Water Utilites Full timeWe are looking for additional Helpdesk agents to join our fast-paced, friendly and knowledgeable team. **What you'll be doing as a Helpdesk Agent**: You will be taking inbound calls from our varied customer base, offering advice and support on our various services. Our large customer base you will be helping will include, large and small-sized developers,...
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Customer Support Representative
1 week ago
Reading, United Kingdom Glen Callum Associates Full timeJob Ref: 3929KB **Location**: Ideal location - Reading, Newbury, Basingstoke, Thatcham, Andover, Wantage, Didcot, Abingdon, Marlborough, Swindon, Oxford, Thame, High Wycombe, Maidenhead, Slough, Bracknell, Wokingham, Farnborough, Winchester, Guildford Location Category: South London Home Counties Central UK Job Category: Admin / IT Jobs Automotive and...
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Helpdesk Assistant
4 days ago
Reading Helpdesk - Park Group, United Kingdom UPP Full time £24,000 - £36,000 per yearThis is a fixed-term, one-year position, working 17.5 hours per week from 16:30 to 21:30 on a rolling rota, including weekends and bank holidays.Helpdesk and General Office DutiesProvide a professional and customer focused first point of contact, keeping accurate records and responding appropriately to all requests, in line with Company procedures and...
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Helpdesk Agent
2 weeks ago
Reading, United Kingdom Pertemps Network Group Full time**Developer Services Helpdesk** **What is the purpose of these roles?** We’re a fast-paced, friendly and knowledgeable team, who take inbound calls from our varied customer base (which includes large and small developers, builders, and architects as well as homeowners doing home improvement or renovation works) to offer them advice on our various...
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Helpdesk Agent
2 weeks ago
Reading, United Kingdom Thames Water Full time**Developer Services Helpdesk** **What is the purpose of these roles?** We’re a fast-paced, friendly and knowledgeable team, who take inbound calls from our varied customer base (which includes large and small developers, builders, and architects as well as homeowners doing home improvement or renovation works) to offer them adviceon our various...