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IT Technician Trainee

2 months ago

Birmingham, United Kingdom Just IT Full time

Company: Just ITWant to start kick start your career in IT but don't know where to start?Here at Just IT, we have an amazing opportunity for you to begin your career in Tech. Perfect for those who don't have any industry experience and want a career change.We at Just IT have a number of apprenticeships with great companies and a team of specialist tech recruiters for those who are job-ready. We are sure we can find the best route into a fantastic tech career for you.About the role:Please note to get to the interview stage you will need to join a 12 week government funded training programme delivered by Just IT. This will be delivered remotely and will provide you the necessary experience and skills required to start the role.Main responsibilities:* Provide a single point of contact to internal colleagues reporting IT related incidents.* Diagnose and resolve technical issues at first level to minimise downtime to colleagues* Obtain both technical information and business impact to enable support teams to resolve incidents effectively.* Excellent ability to troubleshoot and problem solve.Skills required:* Excellent communication skills.* A desire to provide customers with excellent services.* A desire to learn new skills.* Ability to work in a great team.* Ability to use problem solving techniques.Benefits:Gaining CompTIA A+ CertificationGaining Microsoft Endpoint Administrator and Microsoft 365 Administrator