Customer Service Advisor

2 weeks ago

Northampton, United Kingdom Andrews Recruitment Group Full time

Join our dynamic team, a thriving small to medium distribution business dedicated to delivering top-notch service to our valued customers. We take pride in fostering a family-oriented atmosphere where teamwork is not just a slogan but a way of life. If you're passionate about providing excellent customer service and enjoy working in a supportive environment, we want you to be a part of our team.

Position Overview:We are seeking a highly motivated and customer-focused individual to join our team as an Sales Admin / Customer Service Representative. In this role, you will be the initial point of contact for our customers, ensuring their inquiries and needs are addressed promptly and professionally. You will also be responsible for reviewing purchase orders and handling any invoicing queries, playing a crucial role in maintaining smooth operations and customer satisfaction.

Key Responsibilities:

  • Serve as the primary point of contact for customer inquiries via phone, email, and occasionally in-person interactions.
  • Review and process purchase orders accurately and efficiently.
  • Address any invoicing queries or discrepancies in a timely manner, collaborating with relevant departments as needed to resolve issues.
  • Build strong relationships with customers by providing exceptional service and assistance.
  • Collaborate with the sales team to ensure customer needs are met and sales opportunities are maximised.
  • Maintain accurate records of customer interactions and transactions in our database.

Requirements:

  • Previous experience in a customer service or sales support role preferred.
  • Excellent communication skills, both verbal and written.
  • Strong attention to detail and problem-solving abilities.
  • Ability to multitask and prioritise tasks effectively in a fast-paced environment.
  • Proficiency in Microsoft Office Suite and experience with CRM software is a plus.
  • A positive attitude and a willingness to work collaboratively as part of a team.
  • Passion for delivering exceptional customer service and exceeding customer expectations.

Why Join Us:We believe in the power of teamwork and camaraderie to achieve our company goals. Joining our team means becoming a valued member of a close-knit community where your contributions are recognized and appreciated. We offer competitive compensation, opportunities for growth and development, and a supportive work environment where you can thrive both personally and professionally.

If you're ready to take the next step in your career and be a part of something special, we invite you to apply for the Sales Admin / Customer Service Representative position today. Come join us as we continue to deliver excellence to our customers and drive success for our company.

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